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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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April 30, 2022

I left my truck overnight. For an airbag recall. Before I got of my truck was finished. More

by terence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

April 29, 2022

I purchased my car from this dealership. I have my serviced here all the time. More

by DJARNOLD12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Serra Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Serra Chevrolet Birmingham Team

April 20, 2022

They lied about rotating my tires. I know because I marked them. And the manager walked out and went home. While I was talking to advisor More

by Terencewiggins30
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Serra Chevrolet responded

Terencewiggins30 we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

April 18, 2022

the dealership is expensive and no longer has an electric car specialist. They can not verify that my volt recalls have been eliminated. More

by bobpruitt1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

April 15, 2022

The worst experience I ever had when dealing with car service! 👎🏾👎🏾 I wouldn’t recommend anybody to go there!! More

by Brandonshawnthomas84
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2022

Part was on back order but service was good. Chris kept me informed and always helpful. More

by filthyphysical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Apr 18, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 04, 2022

Fixed recall for airbags on my Chevy Silverado in about 2 hrs. Prompt, professional, and courteous. Would recommend. More

by Tidegrad64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

March 30, 2022

Your service manager jeff was very rude and unprofessional to me I will never visit Serra again because of him More

by JERRY.MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
March 23, 2022

The Customer service at this dealership needs improvement. It took them 2 weeks to do a 3 hour job. Had they just been honest with me from the start I would have had a better experience More

by demetriusjackson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cedric Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Airstrike
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Manohar, Jacob Mifsud, Brandon Garren, Ramon Flores-Palacios
March 21, 2022

Great customer service. I also like fact that the dealership is close to my home More

by Roywillwrite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

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