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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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June 28, 2022

Bad timing! It is nothing that I can say about this co.that would good. More

by Gloria923walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

June 28, 2022

Kept my vehicle for 6 weeks and never corrected the problem. The service writers and service manager changed and I had to bring the new ones up to speed. More

by F.schefano1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dee service department
Jun 30, 2022 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

June 26, 2022

I the like promptness of getting the service done on my truck with professionalism and with a nice attitude More

by regvon50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

June 21, 2022

Always have great service from Serra staff . .didn’t use them this time, found a better price somewhere else More

by CHF.AUDREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Serra Chevrolet responded

Thank you! Sincerely, The Serra Chevrolet Birmingham Team

June 19, 2022

They had my truck for a week & were not able to fix my problem & since they couldn't figure out what was causing the check engine light to come on they couldn't give an estimate to my warranty company so More

by Tdd1unicorns
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Serra Chevrolet responded

We appreciate you taking the time to share your experience with our service department. Here at Serra Chevrolet Birmingham, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Serra Chevrolet Birmingham Team

June 16, 2022

Y'all service is wonderful and I never have any complaints with the service. My Tahoe n I loves what y'all do for us. 😊 More

by Tomisha Hyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

June 08, 2022

Courteous,polite, knowledgeable, quick turn around found a problem I had previously taken to another shop to have the repair don !! Excellent Service!! More

by tlturner164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

May 28, 2022

Tessa is always the biggest help, and they always treat me fairly when I go there! More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

May 23, 2022

Increase the number of mechanics available to work on vehicles. You keep my car for 3 weeks. I had to transfer it to another dealership to do the engine repair. More

by l.l.pitts05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't remember any of their names
May 25, 2022 -

Serra Chevrolet responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

May 15, 2022

College folks when they part come in and not how to Helen Reddy call back on the cars More

by williejordan57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

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