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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews
Call Service Center (205) 853-2906

442 Reviews of Serra Chevrolet - Service Center

Sort by
September 09, 2022

Good ! Jessica is a very professional young lady. Woo hoo go serra Chevy yell roxk More

by Jwilliams3171964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Jones
Report | Print
Sep 12, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! Sincerely, The Serra Chevrolet Birmingham Team

September 08, 2022

Y’all didn’t fix my radio it stop working as soon as I left More

by marcuswilkins3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Jones
Report | Print
Sep 09, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

September 07, 2022

Great service and great personnel! The guys took me home and picked me up when finished! Very good experience! More

by ras4586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Sep 09, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

September 04, 2022

Very friendly customer service associates. Polite and willing to talk and explain what's going on with your vehicle. More

by abrassell2172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! Sincerely, The Serra Chevrolet Birmingham Team

September 04, 2022

They are always great. Never long waits with it with out appointments. Always in and out. Great customer service. Will recommend everybody to go for there never car and ser More

by barbriellet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Serra Chevrolet responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

September 04, 2022

Comfortable atmosphere, several people walked and ask if needed anything. Sitting area was clean and service was efficient More

by kbullion3863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

August 26, 2022

They where amazing. Awesome customer service.They are very quick when it come to fixing tou car. More

by Sitana_s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Manohar
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Aug 29, 2022 -

Serra Chevrolet responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Serra Chevrolet Birmingham Team

August 25, 2022

The vehicle was driven into service department after 34 days and $4200 of several things they guessed on we had to tow it to another shop to get fixed. Worse customer service in business starting with the More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica and most definitely John Ard.
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Aug 26, 2022 -

Serra Chevrolet responded

Eddie, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

August 25, 2022

My truck is in the shop. I can’t get anyone to talk to me about it. Transmission is under warranty said it would be between 2 weeks and 2 months. Going on 2 months but I can’ More

by bill
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Serra Chevrolet responded

Bill, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

August 24, 2022

Not having any problems with my car at this time,maybe we solved the problem More

by mrroyreynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Garren
Report | Print
Aug 26, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

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