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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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September 30, 2022

My appointment was in the system and the advisor let me know about any delays or system technical difficulties so I wasn't in the dark. Definitely will be my forever dealership! More

by Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Jones
Oct 03, 2022 -

Serra Chevrolet responded

Thank you for this excellent review, Morgan! Sincerely, The Serra Chevrolet Birmingham Team

September 30, 2022

Always timely with the service. Staff is pleasant but they seem over worked. They need help. More

by LPINKNEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Serra Chevrolet responded

Thank you for this review. We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

September 28, 2022

I was at first not sure about my visit first trip that being said the second visit was so much better they restored my faith in dealership repairs ! More

by ADAVISPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jones
Sep 30, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

September 25, 2022

The service is always great and with a smile, the work was done ina timely manner. I would give them a 10 out of 10 ! More

by Angelamillsr56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jones
Sep 27, 2022 -

Serra Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Serra Chevrolet Birmingham Team

September 24, 2022

Great service wonderful technicians highly recommend Serra Chevrolet to anyone with a gm vehicle thank you More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jones
Sep 27, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

September 23, 2022

Tessa is always knowledgeable and friendly we need more like her working with the public More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Serra Chevrolet responded

Your kind words and fantastic review are greatly appreciated! Sincerely, The Serra Chevrolet Birmingham Team

September 19, 2022

They gave me the car back and hadn’t fixed the issue that the car was turned in for in the first place. After having it for more than 2 weeks. More

by Joneice Ridgeway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Jones
Sep 21, 2022 -

Serra Chevrolet responded

This is not the type of experience we seek to provide, Joneice. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

September 19, 2022

My experience with the service that I received was great, the work performed on my SUV was done quickly and was hassle free. More

by soul_reaver49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

September 18, 2022

My car looked better than ever. When I found something that wasn't quite right they willingly and promptly repaired the problem. If I ever need more work done, I will gladly choose More

by GatorGirl
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 20, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

September 09, 2022

Made an appointment for a scheduled service and after waiting 45 minutes, my truck was still sitting in the same spot I’d left it. I was among a group of 6 other customers and in that 45 minutes, not a s More

by tommyrowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not catch any names
Sep 12, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

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