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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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December 07, 2022

Terrible service. Took my truck in to get fixed and left with more problems than I originally had. More

by GJPATT94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

December 07, 2022

Had a car sit there for over a month and no one serviced it! Will not recommend anyone More

by Amaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Dec 09, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

December 03, 2022

Kris Rumph was extremely helpful he went above and beyond with helping me pick a reliable car for my family and I. He was knowledgeable about the vehicle and I will be returning to him again for future purch More

by keashanajohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Rumph
Dec 05, 2022 -

Serra Chevrolet responded

Keashana, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Serra Chevrolet Birmingham Team

December 03, 2022

Very friendly and understanding about all problems that occur with vehicle And very good on follow up More

by Wendell.c.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cortez Austin
Dec 06, 2022 -

Serra Chevrolet responded

Wendell, we appreciate your kind words about our service team. Thank you for choosing Serra Chevrolet Birmingham for your vehicle needs. Sincerely, The Serra Chevrolet Birmingham Team

November 21, 2022

I dropped my car off to get looked at and the tech took it joy riding and put 100 plus miles on it. I will never use this center again for service. More

by Upset owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Upset owner responded

I dropped my car off to get looked at and the tech took it joy riding and put 100 plus miles on it. I will never use this center again for service.

November 19, 2022

They changed my oil and instead of telling me that they didn’t have a replacement they just let me leave. Then they stated that I would have to wait a full day just to have brake fluid added in my car, whi More

by MRDYOUNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

November 18, 2022

I like my service at Sarah Toyota I will in Victor to you all.i will come back to see Sarah Toyota a gone . More

by roddyward59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

November 17, 2022

Need to pull schedule and reschedule anyone who you don't have techs for so people don't waste time coming down there to be told service can't be completed. More

by bekahlynn1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Nov 18, 2022 -

Serra Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

Nov 18, 2022 -

bekahlynn1981 responded

I scheduled an appointment through the chevrolet app to have my 7500 mile service completed and have the chips for my heated seats installed. I live about 30 minutes away from this dealership so when i saw a Saturday appointment open i took it. I arrive for my scheduled appointment to be told that all that was available was oil change techs. I know that you all see the schedule and what each appointment was for. The intake technician says this happens all the time. Why isnt anyone taking time to call customers when an appointment is scheduled for service and no one is available to perform said service, if this is an ongoing issue?

November 17, 2022

I brought my car in march, it wasn’t until 7 months later I was told the part they needed was out of stock and I would have to pay 1000 dollars in lot fees when I should have been told within 2 weeks a month More

by joshua.cooper.9714160133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Serra Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

November 14, 2022

When I brought my truck in to be serviced they had me in and out in a reasonable time frame and I didn’t even have an appointment and they were extremely busy. I definitely will be back. Very courteous staf More

by Jenniferhowell617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Serra Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Serra Chevrolet Birmingham Team

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