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Serra Chevrolet - Service Center

Birmingham, AL

3.5
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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January 04, 2023

Good environment and great shop to carry your car to they work with you and do they best to make it right people are kind and courteous they do whatever they can to make it right even if they make a mistake More

by Arthur hatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

January 01, 2023

Great service! Quick and so accommodating! Will always go here for services. Not far from my house so can’t get much better. More

by erinspobox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Serra Chevrolet responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Serra Chevrolet Birmingham. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 30, 2022

Terrible service and even worse customer service. Cedric Robinson is a prejudice little man who is also a suck up. Just horrible! More

by rfitch89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Serra Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Serra Chevrolet Birmingham Team

December 28, 2022

Service center needs improvement on the receptionist approach with customers. Dealership seems to be okay with the sales staff. More

by larry.watson25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure names of service staff.
Dec 30, 2022 -

Serra Chevrolet responded

Larry, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

December 23, 2022

Good service. Great staff. Will definitely keep coming to this dealership for service and future purchases. More

by henriettamorgan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Serra Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2022

Excellent customer service, no pressure on me and Doug helped me in every way excellent More

by woodieyoung49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Andrew Gingras
Dec 22, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

Dec 23, 2022 -

woodieyoung49 responded

It was a pleasure Thanks again

December 15, 2022

I was told I needed a new battery. Paid 370.00 and was there four hours and not nearly two months later stranded on the side of a country road waited two hours for help only to disco More

by daphniedavis12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2022 -

Serra Chevrolet responded

We are not pleased to hear of the incident you have described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

December 10, 2022

They got me in on a Saturday morning and got my oil changed. The guy that did it kept my car clean with no greasy spots.. More

by watchman216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Serra Chevrolet responded

It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Serra Chevrolet Birmingham Team

Dec 14, 2022 -

Serra Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank You

December 09, 2022

Terrible service, I took my truck to them to get it the problem diagnosed. Didn’t hear from them for over 3 weeks. Once I reached out to them they told me it was ready for pick up and the issue was covered More

by GJPATT94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Serra Chevrolet responded

Thank you for taking the time to share your recent experience at Serra Chevrolet Birmingham. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

December 08, 2022

Really was impressed how professional I wax treated! Got me riight in and out! Thanks! More

by topbr549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

Dec 09, 2022 -

topbr549 responded

My wife Judy, used to work for Serra! 😇 Merry Christmas!

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