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Serra Chevrolet - Service Center

Birmingham, AL

3.6
442 Reviews

442 Reviews of Serra Chevrolet - Service Center

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April 15, 2023

Went to the service center to have a recall on passenger side air bag. Service advisor took care of it. Had the truck back in just over one hour. Very good service and I will use Serra again when needed. More

by harrybarnes44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Serra Chevrolet responded

Thank you so much for your review! Happy customers are our goal and our mission at Serra Chevrolet Birmingham, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Serra Chevrolet Birmingham Team

April 15, 2023

This place doesn't deserve one star I bought a truck from them in February 2022 by February 2023 the transmission is going out and they say it's nothing they can do been having trouble with the truck since I More

by Tracy Shepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Tracy Shepherd responded

This place doesn't deserve one star I bought a truck from them in February 2022 by February 2023 the transmission is going out and they say it's nothing they can do been having trouble with the truck since I got it it's like making a deal with the devil he will he won't follow through with what he say he's going to do and this place is the same once those papers are signed and they have your money that's it they will no longer answer the phone for you or anything else

Apr 17, 2023 -

Serra Chevrolet responded

Tracy, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2023

Service center personnel were. friendly and helpful. They acted like professionals at all times. A big special thanks to Ms Vicky. More

by SuperMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Serra Chevrolet responded

We appreciate your kind words about our service team. Thank you for choosing Serra Chevrolet Birmingham for your vehicle needs. Sincerely, The Serra Chevrolet Birmingham Team

April 05, 2023

Good service, responsable people, service on time in this time appointments are good Clean areas More

by eduardo_bk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

April 05, 2023

Great service, always accommodating and fix everything right the first time. Always get me in and out in a timely fashion. More

by Worthy521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 04, 2023

Everyone was very nice, and professional. Great experience and service. Rick did an outstanding job on my truck More

by fishunter60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Apr 06, 2023 -

Serra Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Serra Chevrolet Birmingham Team

March 30, 2023

Thanks for the repair in a timely fashion and no comeback complaints on my vehicle More

by Jsaf1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Serra Chevrolet responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

March 26, 2023

They didn’t do anything. My tires weren’t rotated correctly, the change of my air filter made it have a terrible noise, and yesterday my AC stopped working. I asked them to c More

by mariacoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Mar 28, 2023 -

Serra Chevrolet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Chevrolet Birmingham does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

March 19, 2023

Exceptional service! The mechanic was so kind and went above and beyond what was required of him. The part I needed was very expensive so he provided part of the other r More

by Sheree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Serra Chevrolet responded

Sheree, thank you for sharing this great feedback with us. We feel our service department is what makes Serra Chevrolet Birmingham special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Serra Chevrolet Birmingham Team

March 17, 2023

It seems that they didn’t care about me or my purchase just wanted the sale sold me a car that was not worth the price More

by RINGSTAFFCYNTHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oh
Mar 20, 2023 -

Serra Chevrolet responded

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

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