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Serra Chevrolet
Birmingham, AL
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience.
When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange!
We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 894 reviews
January 03, 2019
Good service Muy buenos vendedores excelente servicio el señor Guillermo Galindo me ayudó a hacer mi primera compra yo no sabia que trámites pero el señor me ayud Muy buenos vendedores excelente servicio el señor Guillermo Galindo me ayudó a hacer mi primera compra yo no sabia que trámites pero el señor me ayudó gracias More
by Pocanalga23
Verified CustomerEmployees Worked With
Guillermo Galindo
January 03, 2019
Slow as turtles. Customer dissatisfaction is the game Very slow to help customers after you leave the lot. Customer dissatisfaction is the name of the game. These people, rude is not the correct word afte Very slow to help customers after you leave the lot. Customer dissatisfaction is the name of the game. These people, rude is not the correct word after you leave, it is like pulling teeth to get these people moving. I will NEVER return. Car is great but thats thanks to GM being a great company. Very unprofessional. DO NOT GO HERE IF YOU VALUE YOUR DOLLAR. They talk it up like they are your best buddies. False! Raqueis Crump was the one bright spot of this experience. Wonderful man! Very kind! Cares about people, not money! Rest of them don't care! More
by NickToth77
Employees Worked With
Other Employees :
General Manager, Robert Purdy, Mitch Beverly, Vance Cook, Raiques Crump, Montaeus Bell, Jimmy Starnes
January 03, 2019
Easy and great service Professionalism and friendly! Tess and the great crew did a great job of keeping me up to date on the progress of completion of work. Professionalism and friendly! Tess and the great crew did a great job of keeping me up to date on the progress of completion of work. More
by Parker
January 02, 2019
The only place I take my car This dealership has been the only one been going to in the four years I've been in Birmingham the service is always great people are always in their b This dealership has been the only one been going to in the four years I've been in Birmingham the service is always great people are always in their best customer friendly mood I've even had a situation where the mechanics were booked and my problem was so severe that the manager up front where you walking to the service department took on attaining to my car he actually did the work on my car for me I think that is awesome to come down out of your corporate wear and work on a client's car that says a lot not only that the young lady at the service desk Tessa I probably spelled that wrong LOL but she's wonderful always helpful she treats my situations as though it's her car and for that I'm grateful she always reassures me everything will be fine and the mechanics that actually do the work you never get to really meet them you see them in passing but I just want to say I totally appreciate you guys you're like the big brothers I don't have More
by N. Bolton
Employees Worked With
December 31, 2018
Sales expierence The level of service I received was very good. The salesman was very professional and very helpful and was able to help me get into a vehicle that I w The level of service I received was very good. The salesman was very professional and very helpful and was able to help me get into a vehicle that I was comfortable with so the expierence was great More
by bone83
Employees Worked With
Vance Cook, Raiques Crump
December 26, 2018
Great service Everyone was very professional I will be a returning customer. Everyone communicated was clearly. I don't like a lot of run around. They got straight Everyone was very professional I will be a returning customer. Everyone communicated was clearly. I don't like a lot of run around. They got straight to the bussines More
by rodneyetax
Employees Worked With
Robert Purdy, Raiques Crump
December 24, 2018
Recall On Thursday, December 20 my appointment was at 1:30 hour arrive around 115. Service # 1967...young man that the Ignition switch recall paperwork. At On Thursday, December 20 my appointment was at 1:30 hour arrive around 115. Service # 1967...young man that the Ignition switch recall paperwork. At this time he proceeded to check the vehicle I explain to them the switch would not cut off here in escrow to me I need to sign off on some paperwork. I did he said will be about a hour that’s OK. about 30 minutes later I received a phone call so I can come pick up the car when I arrive to pick up the vehicle nothing was done he stated that I did not have the original key when he called me I told him I could bring him the original key I have it in my possession. He told me No.the vehicle will left in the same spot that I brought it. The battery had when dead I asked did they even do anything to it...! he said no because I have a duplicate key I say I have it. That was the my son key. Then he ( Mr Shaw) Say Because I didn’t bring the original key they couldn’t work on the vehicle. I explain the first time I had the key he said no no we can’t do anything to it now so they had to jump the vehicle off because he left to switch ON....they would not show me the paperwork that I signed or give it to me or give me the recall paper back More
by Bigl
December 24, 2018
Service Dept Was able to make a same day appointment and service department was very prompt and extremely professional from start to finish...was delighted I could Was able to make a same day appointment and service department was very prompt and extremely professional from start to finish...was delighted I could be in and out so quickly...Kudos to Serra!!! More
by susan.self
Employees Worked With
December 21, 2018
Don't go here!!!! Extremely poor service, lack of communication, and lack of caring. Crooks and criminals from the bottom to the top! Buyer beware, money hungry pir Extremely poor service, lack of communication, and lack of caring. Crooks and criminals from the bottom to the top! Buyer beware, money hungry pirates. Frustratingly slow, customer service poor. They kept my car for two months and never returned a call! The GM is a bully and had no morals. More
by Thesukenplace
Employees Worked With
Body shop Helen and David H., Mitch Beverly
December 19, 2018
Super customer service Tessa and Lloyd I give them 2 thumbs up! They were informative and curtios the went above and beyond to assist my wife and I if there was a delay they Tessa and Lloyd I give them 2 thumbs up! They were informative and curtios the went above and beyond to assist my wife and I if there was a delay they called us and explained the situation giving us a great response. More
by Arpenter
Employees Worked With
