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Serra Chevrolet
Birmingham, AL
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience.
When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange!
We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 894 reviews
May 07, 2020
I MR. KARIM EL-AMIN SR. GIVE YOUR SERVICE DEPARTMENT A NO GOOD FOR THE SERVICE ON MY VEHICLE AND FEBRUARY, MARCH, AND APRIL 2020. GOOD FOR THE SERVICE ON MY VEHICLE AND FEBRUARY, MARCH, AND APRIL 2020. More
by karims
Verified Customer
May 06, 2020
Always satisfied with my service. Thorough and always address all of my questions and concerns. The waiting area is accommodating and comfortable. The staff is never rude. address all of my questions and concerns. The waiting area is accommodating and comfortable. The staff is never rude. More
by TRBEAUTY31
Employees Worked With
April 30, 2020
I really enjoyed my experience with Serra Chevrolet.the salesman was great and the financial expert was very knowledgeable and helpful.i have one problem I never received the car wash that was promised.but salesman was great and the financial expert was very knowledgeable and helpful.i have one problem I never received the car wash that was promised.but over all it was a great experience. More
by nettie434
April 19, 2020
My salesperson Jerrica Jordan stayed in touch with me before the test drive & helped me find a vehicle that met my needs. The finance man Robert was very though in going over the warranties & finance ter before the test drive & helped me find a vehicle that met my needs. The finance man Robert was very though in going over the warranties & finance terms with me. More
by dhcteacher
Employees Worked With
Jerrica Jordan, Robert Purdy
April 17, 2020
I had a great experience. They helped me in many ways. They were very nolagable about the process i needed to go through. Thank you so much They were very nolagable about the process i needed to go through. Thank you so much More
by rustybradford
Employees Worked With
Ms. Vickey, and reginald both 5 stars, Robert Purdy
April 15, 2020
My service was disappointing. Rude staff I arrived at 6:20 am. Online stated opens at 7:00am Was told when I got there it opens at 8.. I live 30 mins away and told Jacob Hudson I was going to wait. At 7: 6:20 am. Online stated opens at 7:00am Was told when I got there it opens at 8.. I live 30 mins away and told Jacob Hudson I was going to wait. At 7:50 a truck pulled up beside me. The garage doors finally open. A lady comes out and talks with the person writing on her clip board. Puts a number flyer on his truck and asked him to pull up in the garage. I felt insulted since I had been waiting since 6:20. I spoke up and she dismisses me by saying they start oil changes at 8:00. She totally ignored me.. A few mins later Jacob comes out and place a number flyer on my car and take my keys.. He had me waiting unnecessarily without explanation or an apology. When my car was finished which took about 1hr and 30mins I was told by the guy who changed my oil that my car has been ready and he doesn’t know why they had me waiting for so long. Upon checking out he gave me just a receipt of payment. They always give me inspections and recommendation form with my service which I didn’t receive. I asked Jacob to please print one out and he didn’t know how.. So I’m clueless to what services I need and exactly what was serviced on my car. Very, very poor customer service which needs major improvement More
by Benmaxie
April 10, 2020
My car buying experience with Christie Taylor was one of the best I’ve experienced! She was very professional, friendly and straight to the point. I purchased a new 2020 Chevy Equinox. She was a pleasure to the best I’ve experienced! She was very professional, friendly and straight to the point. I purchased a new 2020 Chevy Equinox. She was a pleasure to work with! Brendan Bush worked on my deal and Dave Clements explained all of my paperwork. This is my 2nd Chevrolet purchase from Serra Chevrolet. More
by adst2nv
April 07, 2020
I want to thank the Serra Chevolet team for helping me with the purchase process of my new car. The experience was really impressive, thanks😊 with the purchase process of my new car. The experience was really impressive, thanks😊 More
by sharlinebrown8
Employees Worked With
Donald Canada, Robert.. , Robert Purdy, Vance Cook
March 31, 2020
Manager Eric and Salesman Cedric did a great job in helping buy the Chevy Equinox. All moved along well in the purchase. Drove it home!! helping buy the Chevy Equinox. All moved along well in the purchase. Drove it home!! More
by mike
