Serra Chevrolet
Birmingham, AL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I was given a quote on a repair and told about the covid-19 discount. I told Tessa I would come back. Two weeks later i called and I told Tessa I would be in the next day and she said I didn't need an covid-19 discount. I told Tessa I would come back. Two weeks later i called and I told Tessa I would be in the next day and she said I didn't need an appointment. When I came in Tessa didn't give me the covid-19 discount and couldn't give me a reason why. I reminded her of what she quoted and she told me she would try to find the initial quote (mind you she said she would put a note on my account). Eventually she said I will go ahead and honor the discount but the part wasn't in stock so I would need to come back the next day. I asked if she could call and let me know that the part was in. She never called. The next morning I called several times and left several messages which were never returned. I wasn't told about any warranty on the parts or repairs. I am satisfied with the repair. However I am still completely disappointed in the lack of service I received from Tessa Abdoli.(name listed on her business card) I hope I never have to come back to Serra for any reason. And I can't recommend this company in good conscience. More
Didnt get 1 incentive on my new car. Had to literally make them pay off old car which was late on the payoff almost got a credit hit. Very pushy even tho I love the car, I knew what I wanted prior to com make them pay off old car which was late on the payoff almost got a credit hit. Very pushy even tho I love the car, I knew what I wanted prior to coming. Cancelled my 3 day "dont like" trade in. Took my trade in equity and applied it to the car instead of sending me a check. Were not nice at all. Salesman was not knowledgeable of the car or process of selling. Love my car but would never buy from this dealer ever again in my life. Also wouldnt stop calling me when they needed me to sign things they forgot about but when corona hit, I could not get them to send me my dealer tag after they put the tag from my older car on the new car and I'm constantly getting pulled over because of it. Like I say when I got the car I knew what I wanted, other than liking my car that was the only good thing about my experience. More
They put the extra effort in to help put you in the car or truck you have your eyes on. I would definitely come back when I get ready to male another vehicle purchase. or truck you have your eyes on. I would definitely come back when I get ready to male another vehicle purchase. More
Tessa always provides a good experience in the service department when I schedule service to be performed. Most of the time I can just drive up and get a service performed without an appointment. department when I schedule service to be performed. Most of the time I can just drive up and get a service performed without an appointment. More
Professional and courteous . Timely, clean and efficient. Dependable, convenient, knowledgeable. Always priced within budget. Quick and helpful when researching and applying warranty guidelines. Pretty Servi Dependable, convenient, knowledgeable. Always priced within budget. Quick and helpful when researching and applying warranty guidelines. Pretty Service Rep. More
Ms. Christie Taylor is the most valuable salesperson Serra Chevy has. I am a repeat customer of hers because she is very knowledgeable, helpful, friendly and respectful. A Valuable Asset to Serra Chevy! Serra Chevy has. I am a repeat customer of hers because she is very knowledgeable, helpful, friendly and respectful. A Valuable Asset to Serra Chevy! More
We had the greatedt experience buying a car that we have ever had. They worked with us tiresly. Vikki was the greatest sales lady. I would encourage anyone thats buying to come here first. ever had. They worked with us tiresly. Vikki was the greatest sales lady. I would encourage anyone thats buying to come here first. More
From the first phone call to the arrival at the dealership every person i talked with was very pleasant and willing to help with anything i needed. They were the only ones that worked with me would dealership every person i talked with was very pleasant and willing to help with anything i needed. They were the only ones that worked with me would recommend to at least give them call before you buy any were else. More
Serra dealership is a very good place to do business. I have bought several vehicles from them and had very good service.from the service department with Mrs. Tessa. have bought several vehicles from them and had very good service.from the service department with Mrs. Tessa. More
Cedric Robinson and his manager Eric makes sure they customers are very satisfied and get a good deal no matter what they get the deal done customers are very satisfied and get a good deal no matter what they get the deal done More