Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Chevrolet
Birmingham, AL
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience.
When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange!
We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 894 reviews
October 11, 2020
Tessa did all that was possible to help me get my car serviced . She gave a detailed explanation of what was wrong with my vehicle. serviced . She gave a detailed explanation of what was wrong with my vehicle. More
by ISISFREEATLAST
Verified CustomerEmployees Worked With
October 10, 2020
I love the service...I would recommend them to anyone.. I drove 3 hrs and got the vehicle that I wanted... Thanks Vicki...No problem with financing drove 3 hrs and got the vehicle that I wanted... Thanks Vicki...No problem with financing More
by blessus06
October 07, 2020
Nice and friendly service always. I had excellent service everytime I have come in thanks for good service. I would tell my friends and family about the service service everytime I have come in thanks for good service. I would tell my friends and family about the service More
by wandajackson8077
Employees Worked With
Roger Bradford
October 04, 2020
Only reason Im giving 1 star is because the people I actually talked to were relatively nice.. but don't let the 4 stars fool you, this is your average crook dealership. I inquired about a vehicle and actually talked to were relatively nice.. but don't let the 4 stars fool you, this is your average crook dealership. I inquired about a vehicle and initially spoke with the "internet sales manager". I informed her that my current vehicle had been in an accident and also explained that I had another dealership I was speaking with that was willing to give me up to a certain number on my trade vehicle and that they would even match a certain number if another dealer were to offer me that price. She passed along my information and I then spoke with a sales manager who confirmed that they would give me 27k (which is the number the other dealer said they would match), and that we should be able to make the deal happen. Having confidence in what I was told (stupid of me), I went ahead and filled out the credit app. The next day I get a text from the sales manager saying congrats we got the deal done.. and then proceeds to tell me "oh by the way, you're car has damage on the car fax" and we can't give you that 27k trade in. So in order to "make the deal" they hiked up the MSRP on the truck I was looking at by almost TEN THOUSAND DOLLARS in order to say "yea we can get your trade paid off", like I was stupid enough to fall for that. So now my credit score has dropped, and the other dealership I was in talks with sold the vehicle I was looking at with them because I told them I had found a better deal. Nobody took the time to even tell me they weren't going to give me what they said they would on my trade BEFORE actually making inquiries on my credit. They clearly will screw you over and not think twice about it. Considering filing complaints with the federal trade commission and BBB. Don't trust these people. More
by BF
Employees Worked With
Robert Purdy
September 28, 2020
This is the 4th car that I've bought from Serra over the past decade. They have earned my loyalty. And Kristie Taylor who just sold us a 2021 Chevrolet Colorado pick up-is the perfect illustration of how past decade. They have earned my loyalty. And Kristie Taylor who just sold us a 2021 Chevrolet Colorado pick up-is the perfect illustration of how they did it. She and the managers at Serra Chevrolet took amazingly good care of us right down to the last detail. More
by aberryhill250
Employees Worked With
Kristie Taylor is absolutely wonderful period., Robert Purdy
September 23, 2020
Excellent Customer Service by Mr. Cedric Robinson. He went far above and beyond helping me purchase a vehicle. The process was easy and I’d be willing to work with him again. Blessings to Mr. Cedric for went far above and beyond helping me purchase a vehicle. The process was easy and I’d be willing to work with him again. Blessings to Mr. Cedric for his awesome customer service. More
by bina727
September 17, 2020
Listned to what I was looking for and then they helped me find the best deal in my budget I had laid out. Really felt like they wanted to help me find my perfect vehicle! find the best deal in my budget I had laid out. Really felt like they wanted to help me find my perfect vehicle! More
by nelsonthomas10167
September 02, 2020
Good people who are willing to go out of their way to make sure you get the best deal and the best ride possible! You won’t be disappointed. Mason is a great salesman make sure you get the best deal and the best ride possible! You won’t be disappointed. Mason is a great salesman More
by Nick H.
Employees Worked With
Mason Anderson, Robert Purdy, Eric Musso
August 31, 2020
It was such a pleasant experience at Serra. My first time buying wasn’t intimidating and I found a truck that exceeded my expectations. Thanks! buying wasn’t intimidating and I found a truck that exceeded my expectations. Thanks! More
by deldrickbell384
Employees Worked With
Austin, Robert Purdy
August 29, 2020
I would definitely buy another vehicle from Serra.Chevrolet. Worked with me to get what I wanted. Very pleased with Mason our salesman and Mr Purdy for finding me a better rate. To find a deale Serra.Chevrolet. Worked with me to get what I wanted. Very pleased with Mason our salesman and Mr Purdy for finding me a better rate. To find a dealership that stands behind their vehicles is every thing to me More
by Vicky
Employees Worked With
Other Employees :
Mason Anderson, Robert Purdy
