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Serra Chevrolet

Birmingham, AL

Overview
Employees
Reviews
Vehicles
3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

December 22, 2023

I enjoy the service that I receive every time I go in there the people are very nice and friendly More

by squaresam65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Serra Chevrolet responded

Sam, thank you for writing this amazing review for our team! At Serra Chevrolet Birmingham, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike battle
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Dec 22, 2023 -

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023 -

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

December 19, 2023

I was very satisfied with this dealership. They figured out what was wrong with our car right away and they had to order the part, but my car was ready for me to pick up the next morning. I hi More

by Srsanders1950
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 17, 2023

They found back seat missing and put the bolts which I am glad because my great grand seat is. The road noise is still bad'' More

by DJHENSO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Serra Chevrolet responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, The Serra Chevrolet Birmingham Team

December 10, 2023

Great dealership and I will always trade with them. Vicky was a very helpful person in this More

by ORGANPLAYER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

December 08, 2023

Great people and excellent service! Returned my truck when promised. Addressed all my concerns with knowledgeable response s, More

by frazierlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Serra Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Serra Chevrolet Birmingham Team

December 06, 2023

Quick, customer oriented, thorough, and responsive! Top tier quality. Its a pleasure to be a chevy man. More

by cortneyunderwood02
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Edwards
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Dec 06, 2023 -

Serra Chevrolet responded

We're grateful for your kind words, Cortney! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Serra Chevrolet Birmingham Team

December 02, 2023

The easiest car purchase ever. It was seamless. Great car great people. I highly recommend you visit serra chevy and ask for Cedric More

by brynfirm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Clements
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Serra Chevrolet responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Serra Chevrolet Birmingham Team

November 24, 2023

We love our car. Thank you all for helping us. Your all are good people. ThAnk you so much. More

by Donna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy
Report | Print
Nov 25, 2023 -

Serra Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Donna. Sincerely, The Serra Chevrolet Birmingham Team

November 22, 2023

I like how Serra Chevrolet treat me with respect and took time finding the right truck More

by jacksonj4048
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
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Nov 22, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

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