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Serra Chevrolet
Birmingham, AL
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience.
When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange!
We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 894 reviews
August 06, 2021
I picked 1 STAR, I PAID TO REPROGRAM MY ALARM SYSTEM, YOU TOOK MY 117.00 KNOWING THE COULD STEAK MY CAR ....ONSTAR NEVER WENT OFF TOOK MY 117.00 KNOWING THE COULD STEAK MY CAR ....ONSTAR NEVER WENT OFF More
by pam_rich
Verified Customer
July 31, 2021
Our Salsesperson went above and beyond to make sure we got the vehicle we wanted. Her name was Vicki Edwards. She took her personal time to make sure we were satisfied. Can't say enough good things abou got the vehicle we wanted. Her name was Vicki Edwards. She took her personal time to make sure we were satisfied. Can't say enough good things about her and her professionalism along with her personal touch. More
by Ken Mellown
Employees Worked With
Vicki Edwards
July 30, 2021
Service advisor was really rude and disrespectful. Brought my truck back like did not care for the customer. She was really smart mouth. Unsatisfied period. Brought my truck back like did not care for the customer. She was really smart mouth. Unsatisfied period. More
by ralph.mars
Employees Worked With
Tessa Abdoli, Roger Bradford
July 28, 2021
It takes too long. It is about a 2 hour wait. I have to get there an hour early to get a second place slot. I was there just for an oil change and check up. I am going to Express Oil next time. I will need get there an hour early to get a second place slot. I was there just for an oil change and check up. I am going to Express Oil next time. I will need you guys on my recalls and repairs. The review is making me rate a person. This is not a personnel problem. It is an upper management problem. The people I cannot see. More
by jerrol3023
Employees Worked With
Other Employees :
Roger Bradford
July 28, 2021
My grandmother bought a car from there and her sales lady, Vicky, was so wonderful and great w/ her I knew that that’s who I wanted to buy a car from now that it was my turn. I told her I only had s lady, Vicky, was so wonderful and great w/ her I knew that that’s who I wanted to buy a car from now that it was my turn. I told her I only had so much time and I was done just in time. Vicky is very friendly and easy to talk to. I never felt pressured or that she didn’t have my best interest at heart. When/If I need to buy another car I hope she’s still employed so that I can purchase from her. More
by 913.0749
Employees Worked With
Vicky Edwards, Robert Purdy
July 22, 2021
I had appointment to have front license plater holder installed. It was my second attempt as I had inquired previously about getting it done and was told I did not need appointment however when I showed installed. It was my second attempt as I had inquired previously about getting it done and was told I did not need appointment however when I showed up on the day I stated that person had been promoted and the customer service person stated that I would need an appointment. I was not pleased that I now had to return on another day! I will make sure next time I am told I do not need appointment to get that person name and request that promise be honored as stated. Its not good business to have staff make promises that business will not honor. More
by wfcole
July 22, 2021
Miss Vicky Edwards, hands-down the best car salesman I have ever had the pleasure of doing business with. She made sure that I was not railroaded, giving false hope and walked me through the process from have ever had the pleasure of doing business with. She made sure that I was not railroaded, giving false hope and walked me through the process from the application to signing my paperwork. This young lady really understood my assignment, and she followed through on it with every detail! More
by darby30
Employees Worked With
Vicki Edwards, Robert Purdy
July 21, 2021
So far I have used Serra for service on my 2016 Silverado. I have had only good experiences with the service team. The waiting area is always clean. The only issue is that the technician need to us Silverado. I have had only good experiences with the service team. The waiting area is always clean. The only issue is that the technician need to use floor mats and make sure the next service dates are on the vehicle, and remove any grease. More
by Fmbill54
July 20, 2021
They had my truck over a week. Stalled me saying they was waiting on the Radio. Didn’t even fix the other things as they waited. Ended up having to wait for them to fix my engine coolant sensor after the rad waiting on the Radio. Didn’t even fix the other things as they waited. Ended up having to wait for them to fix my engine coolant sensor after the radio came in. Don’t have enough space to complain More
by Coenmt
July 19, 2021
I was not notified that the service department was through with my car until I called. They completed the repair but found that there likely is an electrical issue that they could not fix at the time through with my car until I called. They completed the repair but found that there likely is an electrical issue that they could not fix at the time and did not tell me as soon as they figured out that that was the case More
by Jadams
