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Serra Chevrolet

Birmingham, AL

Overview
Employees
Reviews
Vehicles
3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

February 01, 2022

I have brought my car to be fixed twice and they still won't fix my hatchback. More

by tara891970
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug
Report | Print
Feb 14, 2022 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

January 31, 2022

Thorough, Friendly. Customer care associates in the service center. I took my car in for a new battery and it somehow started losing fluid. My car was old and on its last leg. I’ll never purchase anoth More

by Beneva.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
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Feb 02, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

January 29, 2022

The.employee we’re very courteous and polite. They explained the problem about the car. But it’s still not working. More

by mclemoremargaret58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Serra Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Serra Chevrolet Birmingham Team

January 27, 2022

Great people to work with! Personable, helpful and courteous. The staff has lots of auto market knowledge. More

by gabe_ambrosio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Purdy
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Jan 28, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

January 25, 2022

Repeatedly lied, terrible customer service, good luck having them answer phone, manager is no different More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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Jan 31, 2022 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 18, 2022

Friendly salesman went above a beyond to get me the car I wanted. It was a very nice experience More

by Presleighfoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Purdy
Report | Print
Jan 20, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

January 18, 2022

They was very helpful in every way and I was very happy with their work and it was a pleasure to do business with them. More

by RBRANTLEY13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Purdy
Report | Print
Jan 20, 2022 -

Serra Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. The Rivard Buick GMC Team

January 17, 2022

As of now, I’ll would recommend. However, I have been twice and the couldn’t help me. So I have yet to use the service there. More

by Ferragamo8
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
Jan 19, 2022 -

Serra Chevrolet responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, The Serra Chevrolet Birmingham Team

Jan 19, 2022 -

Ferragamo8 responded

I initially came for an oil change. The service guys could not remove the filter cap (said it was too tight). I appreciate them letting me know rather than breaking something on the vehicle. No problem, I left went back to the company that changed it previously. Second trip, looking for bolts for the truck, again, could not get help. Did not have the bolts needed, however, they sent me to another dealer to get it. So, as of now, I have never used you all for anything. I hope that when I do come for the oil change my trip will be worth the five stars.

January 17, 2022

Part replaced under 80k warranty 11 months later same part was bad. Didn’t replace More

by ryan.hubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Preston
Report | Print
January 16, 2022

Very helpful and proficient in making sure you leave driving no matter what. The whole staff are helpful no just your initial salesman.. More

by Ronmm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiara stoves
Report | Print
Jan 18, 2022 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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