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Serra Chevrolet

Birmingham, AL

3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

April 18, 2022

the dealership is expensive and no longer has an electric car specialist. They can not verify that my volt recalls have been eliminated. More

by bobpruitt1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

April 15, 2022

I will never in life purchase another car from this dealership. They are scammers and do not have the customers best interest at heart. They car they sold me was over priced and does not operate prope More

by johnsonvr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clem Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Purdy
Apr 26, 2022 -

Serra Chevrolet responded

johnsonvr, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Chevrolet Birmingham does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

Apr 26, 2022 -

johnsonvr responded

How should I contact you al? I will like to discuss further

April 15, 2022

The worst experience I ever had when dealing with car service! 👎🏾👎🏾 I wouldn’t recommend anybody to go there!! More

by Brandonshawnthomas84
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2022

When I purchased a $60k Lexus RX it only came with one key. You made the salesperson pay out his pocket for a 2nd key and now I will have to for it to be programmed. More

by julie.bucy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Garren
Apr 26, 2022 -

Serra Chevrolet responded

julie.bucy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Chevrolet Birmingham does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2022

Part was on back order but service was good. Chris kept me informed and always helpful. More

by filthyphysical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Apr 18, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 06, 2022

Awesome customer service. Doug and Vickie were amazing, and patient, they truly cared about my needs! More

by albanyharris4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug, Vickie, Robert Purdy
Apr 08, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 04, 2022

Fixed recall for airbags on my Chevy Silverado in about 2 hrs. Prompt, professional, and courteous. Would recommend. More

by Tidegrad64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

March 31, 2022

Every employee at Serra Chevrolet was as kind and excited about my new car as possible! A truly wonderful car-buying experience! Kiaira (my salesperson) kept me informed every step of the way, and Clem (th More

by BobD from KY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiaira Stoves, Gary (driver that picked me up from the airport), and the Velvet Teddybear!, Rob Manohar
Apr 01, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

March 30, 2022

Your service manager jeff was very rude and unprofessional to me I will never visit Serra again because of him More

by JERRY.MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
March 25, 2022

Awesome staff. Kind and courteous. Willing to go the extra mile to help a customer. The experience was amazing! I highly recommend this dealership for your next pur More

by mccartheykaren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kiara, Robert Purdy
Mar 28, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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