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Serra Chevrolet

Birmingham, AL

Overview
Employees
Reviews
Vehicles
3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

August 25, 2022

The vehicle was driven into service department after 34 days and $4200 of several things they guessed on we had to tow it to another shop to get fixed. Worse customer service in business starting with the More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica and most definitely John Ard.
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Aug 26, 2022 -

Serra Chevrolet responded

Eddie, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

August 25, 2022

My truck is in the shop. I can’t get anyone to talk to me about it. Transmission is under warranty said it would be between 2 weeks and 2 months. Going on 2 months but I can’ More

by bill
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Serra Chevrolet responded

Bill, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

August 24, 2022

Not having any problems with my car at this time,maybe we solved the problem More

by mrroyreynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Garren
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Aug 26, 2022 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

August 23, 2022

Great dealership and Noah and Christian are absolutely the best salesmen I’ve ever dealt with buying a vehicle. More

by Supervac1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah, and Christian
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Aug 25, 2022 -

Serra Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Serra Chevrolet Birmingham Team

August 21, 2022

Great sales rep. Wonderful team. Great service. I appreciate them going above and beyond for costumers More

by cb3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik
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Aug 24, 2022 -

Serra Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Serra Chevrolet Birmingham Team

August 21, 2022

Replaced a engine. $9000…and my engine light is back on two weeks later. On the way home noticed the AC was acting up they said it was just bad luck it went out while More

by Ebsmam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ard
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Aug 23, 2022 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

August 19, 2022

i brought my truck down to find out what was wrong with my AC,they said they could not tell till the AC quit completely..That is not satisfactory..I use my truck for traveling and need my AC working.Hard t More

by pimpandhooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2022 -

Serra Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

August 19, 2022

Quality of work was good but did a tire rotation I did not ask for. More

by Cruze18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Aug 22, 2022 -

Serra Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

August 18, 2022

Everybody was good beside my sales guy. the guy a cross from him an the lady at the desk.i give them a 5 star.. More

by artisticdesignsandtattoos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik
Report | Print
Aug 19, 2022 -

Serra Chevrolet responded

We appreciate the time you took out of your day to provide this feedback. At Serra Chevrolet Birmingham, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Serra Chevrolet Birmingham Team

August 17, 2022

Was happy with the finance department and ok with the salesman. However during delivery of vehicle some minor damage was found and they refused to do anything about it. More

by james.branam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malik
Report | Print
Aug 19, 2022 -

Serra Chevrolet responded

James, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

Aug 19, 2022 -

james.branam responded

I recently purchased a 2012 corvette and absolutely love the vehicle. Upon delivery of vehicle there was a very small broken weld that was noticed and missing lower spoiler and inner fender. I had brought a friend that is a mechanic with me and he pointed this stuff out. The parts that I since have since acquired were less than $100. The weld is very small and probably less than twenty minutes of labor. When I asked the salesman about taking care of these things he said you bought it as is and basically too bad. Malik had told me that the car would be cleaned up and the cigarette smoke smell would be taken care of and it isn’t. I was considering purchasing a new Bolt EV very soon however this has definitely altered my thinking.

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