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Serra Chevrolet

Birmingham, AL

3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

October 19, 2022

Had a great experience working with Ron Praytor at Serra Chevrolet. He gave me a great price and easy to work with. Definitely satisfied my my new Chevy. More

by Jason Jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Praytor
Oct 20, 2022 -

Serra Chevrolet responded

Congratulations on your new Chevy! Sincerely, The Serra Chevrolet Birmingham Team

October 19, 2022

Kris and Kassan were great! He was friendly and easy to deal with. Definitely recommend visiting them. Truck is awesome. More

by ckittle2518
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Rumph
Oct 21, 2022 -

Serra Chevrolet responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Kris's and Kassan's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Serra Chevrolet Birmingham Team

October 17, 2022

My last visit was terrible and my last never coming there again ever ever again More

by tate34reginald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It was who ever you had working on my car he needs to be doing something else working on cars is not for him., Jessica Jones
Oct 18, 2022 -

Serra Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

October 17, 2022

TERRIBLE Service! Purchased A Vehicle Two Days Later Entire Dash Warning Lights Activated. Manager Vickey RUDE Nasty Attitude. The Dealership Is Full Of Scammers More

by meme3230
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vickey
Oct 18, 2022 -

Serra Chevrolet responded

Thank you for taking the time to share your recent experience at Serra Chevrolet Birmingham. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

Oct 18, 2022 -

meme3230 responded

Hello! Is There A Direct Number And Contact Person To Reach Out To? The Dealership Is Well Aware I Have Many Text Messages As Proof.

October 13, 2022

When u have appointment they forget and don't have alot discounts. When u get ur car bak from services u have more things wrong with ur car. Need more help there. More

by ladyred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jones
Oct 14, 2022 -

Serra Chevrolet responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. Sincerely, The Serra Chevrolet Birmingham Team

October 12, 2022

Great customer service and it didn’t take all day to buy my new truck More

by patricklsellers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Eiserloh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Cross
Oct 14, 2022 -

Serra Chevrolet responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Serra Chevrolet Birmingham Team

October 08, 2022

I had to take my new car back several times because of the brakes. After being told they would not cover it and several calls to GM, because this is a new car, they agreed to repair them. After two trips More

by dlg97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Jones
Oct 10, 2022 -

Serra Chevrolet responded

We strive for 100% customer satisfaction and it is apparent your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss possible solution options with you. Sincerely, The Serra Chevrolet Birmingham Team

October 07, 2022

Very kind people and salesman, the car was ready to drive e upon arrival. Also, the final deal was even better than expected More

by genesisalabama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Khayyam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Serra Chevrolet responded

Thank you for the kind words! Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2022

They need to communicate more and stick to what they tell the buyer, I was told that my car payment would be almost 2 months out but I got a letter GM financial stating my payment was due exactly 1 month fro More

by tiltabradford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I guy name Kristoper, Lance Cross
Oct 07, 2022 -

Serra Chevrolet responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Serra Chevrolet Birmingham Team

October 02, 2022

This is my first purchase with this dealership, my experience with Cedric Robinson and Ronald Praytor was excellent. They’re very professional in their work, l am honored to have made the purchase at More

by phillipscharlotte540
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Praytor, Lance Cross
Oct 04, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

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