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Serra Chevrolet

Birmingham, AL

Overview
Employees
Reviews
Vehicles
3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

January 04, 2023

.service rep seemed very rude when asked her a few questions about the services that was done to my car. More

by JESSETHOMAS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know her name
Report | Print
Jan 06, 2023 -

Serra Chevrolet responded

We are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

January 04, 2023

Good environment and great shop to carry your car to they work with you and do they best to make it right people are kind and courteous they do whatever they can to make it right even if they make a mistake More

by Arthur hatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

January 04, 2023

They help me in every way. I need help with in getting a car and he said don't worry we not giving up. More

by roscoeannie6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malik Khayyam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Serra Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Serra Chevrolet Birmingham Team

January 01, 2023

Great service! Quick and so accommodating! Will always go here for services. Not far from my house so can’t get much better. More

by erinspobox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Serra Chevrolet responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Serra Chevrolet Birmingham. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 30, 2022

It’s good dealership and they help me get a car in the first person I did. That was Marcus More

by Dj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Gingras
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Jan 02, 2023 -

Serra Chevrolet responded

Thank you for your great review, Dj! We're glad to have Marcus on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 30, 2022

Terrible service and even worse customer service. Cedric Robinson is a prejudice little man who is also a suck up. Just horrible! More

by rfitch89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Serra Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Serra Chevrolet Birmingham Team

December 28, 2022

Service center needs improvement on the receptionist approach with customers. Dealership seems to be okay with the sales staff. More

by larry.watson25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure names of service staff.
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Dec 30, 2022 -

Serra Chevrolet responded

Larry, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

December 23, 2022

Good service. Great staff. Will definitely keep coming to this dealership for service and future purchases. More

by henriettamorgan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2022 -

Serra Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Serra Chevrolet Birmingham Team

December 22, 2022

Enjoyed meeting Clem and Kevin. We needed more tutorial time but overall the experience was very good. Some things do not appear to be functioning and I’ll get with Kevin, or the More

by bhixson0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clem Webster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2022 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2022

Excellent customer service, no pressure on me and Doug helped me in every way excellent More

by woodieyoung49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug, Andrew Gingras
Report | Print
Dec 22, 2022 -

Serra Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

Dec 23, 2022 -

woodieyoung49 responded

It was a pleasure Thanks again

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