Serra Chevrolet

They are very friendly and very helpful, also they are quick, it didn't take long for them to fix my car.I appreciate the good service. quick, it didn't take long for them to fix my car.I appreciate the good service. More

I took my Chevy suburban there earlier this month to get a diagnostic text done on it. They called n told me I needed my sensors replaced( that that was the reason my check engine like was on and that it wo a diagnostic text done on it. They called n told me I needed my sensors replaced( that that was the reason my check engine like was on and that it would stop the traction light from coming on( they didn’t replace the sensors because the lights are still coming on). Long story short we picked it up and drove it a few miles and it ran hot. My husband looked under the hood and there was not a drop of water in my truck (he put four jugs of water in it)My hose was shooting out water. We took it back a second time. They said they ran a diagnostic on the engine to be sure my engine wasn’t messed up(from the uncertified technician working on it) The service manager John called and said it was fine. We picked it back up after they said they corrected whatever problem it was. But they also said the technician that worked on my truck was not certified. That the new technician that worked on it was certified. Moving forward my truck wasn’t running hot before Serra touched it and now when they gave it back a fourth time my truck is still running hot and now after the service manager John said my engine was fine on April 11th has told me on April 13 n 14th that I need a new motor but I didn’t need one before his uncertified technician (at their CERTIFIED SERVICE SHOP)touched my truck(that’s what John the service manager said out of his mouth)and that they was not going to fix it. On top of that my husband looked under the hood yesterday (after it ran hot the day before) just to find out that they have broken my oil stick and the bracket that it sits in and that it had no water in it again. We called John the service manager and he said that he would not fix it. So we will be going to court and getting a lawyer involved for Serra Chevrolet on Center Point to replace my motor and what ever else that they broke. The service advisor (Tessa) told me that my check engine light was on (after we brought it back a second time) because I had a oil leak. Is everyone uncertified at this CERTIFIED Service DEPARTMENT. My truck was in perfect running condition before their UNCERTIFIED TECHNICIAN at their CERTIFIED SHOP TOUCH MY TRUCK. I WILL BE CONTACTING THE LOCAL NEWS TO MAKE LOCALS AWARE OF SERRA CHEVROLET MESSING UP CUSTOMERS VEHICLES AND THEN NOT WANTING TO REPAIR THEM AT THEIR EXPENSE. IF I COULD I WOULD GIVE THEM A -100 and asked that they be shut down. This is not over with!!! Tell me why all the 5 star reviews are from the employees! More

Professional and courteous staff. Great service tech. Car was in excellent condition. Thank you. See you next time. Great service tech. Car was in excellent condition. Thank you. See you next time. More

Went to the service center to have a recall on passenger side air bag. Service advisor took care of it. Had the truck back in just over one hour. Very good service and I will use Serra again when needed. side air bag. Service advisor took care of it. Had the truck back in just over one hour. Very good service and I will use Serra again when needed. More

This place doesn't deserve one star I bought a truck from them in February 2022 by February 2023 the transmission is going out and they say it's nothing they can do been having trouble with the truck since I them in February 2022 by February 2023 the transmission is going out and they say it's nothing they can do been having trouble with the truck since I got it More

Service center personnel were. friendly and helpful. They acted like professionals at all times. A big special thanks to Ms Vicky. friendly and helpful. They acted like professionals at all times. A big special thanks to Ms Vicky. More

I was more than pleased with the service and fair price for my vehicle happy customer here for my vehicle happy customer here More

Working with the dealership has been a super easy process. Everyone we came in contact with was super nice. process. Everyone we came in contact with was super nice. More

Good service, responsable people, service on time in this time appointments are good Clean areas time appointments are good Clean areas More

Great service, always accommodating and fix everything right the first time. Always get me in and out in a timely fashion. right the first time. Always get me in and out in a timely fashion. More