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Serra Chevrolet

Birmingham, AL

3.9
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

July 07, 2023

Very friendly and courteous staff. Always pleased with the service from Serra Chevrolet. Highly recommended. More

by traviscphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Serra Chevrolet responded

We're thrilled to receive your positive review! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

Great Customer Service and very helpful with the vehicle i purchase definitely a satisfied customer More

by shawshakera95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacy
Jul 10, 2023 -

Serra Chevrolet responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

The service was excellant. They did what they said they would do. I am completly satisfied. More

by VBeckwith139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

July 07, 2023

I never received a call or a text to pick up my car when done More

by oscarpina22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicky Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Serra Chevrolet responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. We would like the opportunity to hear more about what happened. Please contact us so we can work towards a resolution. Sincerely, The Serra Chevrolet Birmingham Team

July 04, 2023

Took longer than normal for car to repaired. But Vicky was very accommodating and assisted with great customer service. More

by shelena.mckinstry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Serra Chevrolet responded

Thanks for your review, Shelena. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

July 01, 2023

My dealer Ashley was wonderful. She was very attentive and she didn't try to just put me in any vehicle just to make a deal. She listened to what I wanted and delivered. Ashley took More

by laneprivate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Miles
Jul 05, 2023 -

Serra Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that Ashley was able to provide an efficient and overall positive experience. Sincerely, The Serra Chevrolet Birmingham Team

June 29, 2023

I scheduled appointment to bring my car for my check engine light for 12:00 I didn't get out of there till about 4:00 for them tell me they couldn't fix the check engine light I had to take it to a Jeep More

by qjdavis.qj
Workmanship
Recommend Dealer
No
Employees Worked With
Vicky Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Serra Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Serra Chevrolet Birmingham Team

Jun 30, 2023 -

qjdavis.qj responded

Iam not coming back

June 28, 2023

They were very professional. Explained exactly what was going on. Finished the work on time. More

by Rklindsey
Recommend Dealer
Yes
Jun 30, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

June 28, 2023

Tech in the shop was very informative on what he needed to do and explained everything in a way we could follow it. It took the tech a while to start as he was on vacation. Had to wait but the service was More

by Stevemck137
Recommend Dealer
Yes
Jun 30, 2023 -

Serra Chevrolet responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Serra Chevrolet Birmingham Team

June 27, 2023

All the people at Serra were knowledgeable , friendly and ready to help. They offered top trade in value for my used car so we were able finalize a deal during my visit. More

by Jeff
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Terrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Serra Chevrolet responded

Jeff, we love hearing about customers who have a great experience at Serra Chevrolet Birmingham and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, The Serra Chevrolet Birmingham Team

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