Serra Chevrolet Sterling Heights

I was treated very courteously as soon as I came in. Just a great overall comfortable environment to experience purchasing my vehicle! Just a great overall comfortable environment to experience purchasing my vehicle! More

This dealership is clean, quick, and kind! They take pride in their work and it shows. They take pride in their work and it shows. More

John W. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. More

We recently bought a 2022 Malibu from this dealer Mr. Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Bew Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Beware of his arrogance. He seems very money hungry!! Not putting the customer first. More

PreOwned Salesman didn't want to help me pick a car in person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online i person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online inventory. No personal service anymore.- didn't even ask my name. More

After an oil change and tire rotation, someone must have forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a singl forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a single tire!! They pulled the tapes and told me I drove in that way. Even though my receipt says they completed the GM Goodwrench multi-point inspection, nobody bothered to let me know. But they were sure to find a suspension issue. So that's transmission issues, suspension issues and an evap check engine code on a 2019 Traverse with only 50,000 miles. AWESOME. We spoke with the manager about the missing lug nuts. She clearly didn't care. Offered us 3 lug nuts. This is NOT about $20 worth of lug nuts, it's about the safety of me and my children driving in this vehicle!! I will not be back. Check your tires everyone!!! My sales advisor was nice, unimpressed by management. More

Excellent all the way around! Very professional! Everyone was personable and willing to help. Thank you. Very professional! Everyone was personable and willing to help. Thank you. More

My first visit to Serra Whelan for Service was disappointing from a Technician standpoint ! The work order was clearly written by the Service Advisor to 'Perform Lube, Oil and Filter Change'. Wha disappointing from a Technician standpoint ! The work order was clearly written by the Service Advisor to 'Perform Lube, Oil and Filter Change'. What the Technician wrote on the work order at completion is NOT what he performed in the service. Apon completion of service, the Technician drove my vehicle to me. I asked the Technician how many zerk fittings were there to Lube. He proceeded to say 'I don't know'. I asked if he Lubed the front end and he said that it was not on the work order to do so. I pointed out to him that it was clearly written by the service writer on the work order to 'Perform Lube, Oil and Filter' Change. The Technician was rude and just blew this off and walked away. In addition, when I walked out to my vehicle, there was oil hand prints on the white exterior of the driver door and oil hand print on the interior console lid. So overall, not happy and a disappointing first visit to this dealership. More

From start to finish, this dealership is A+. Customer care goes far beyond what might be expected. Darrin's THE BEST! This is our second lease through Serra Whelan and will highly recommend to all our fr care goes far beyond what might be expected. Darrin's THE BEST! This is our second lease through Serra Whelan and will highly recommend to all our friends and neighbors. Everyone through out the dealership, Service, Collision, and Sales are personable, competent, and professional. Wish we could give more than 5 stars!! More

Another pleasant experience at Serra Whelan dealer. Professional services good price and FAST work done at the quality level. Laura was as usual a great support, many thanks SW! Forgot to mention that Professional services good price and FAST work done at the quality level. Laura was as usual a great support, many thanks SW! Forgot to mention that everything was clean like any time I was there and people were friendly and helpful as usual. I go in this location for over 10 years and yes, sometimes there were minor issues but what matters the most is they way how this dealer jumps to help the customer and to fix any problems that may occur, great job SW, keep the same standards as they were under BW! More