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Serra Chevrolet Sterling Heights
Sterling Heights, MI
434 Reviews
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Showing 434 reviews
October 11, 2023
Ok… we bought a 2013 Certified Ford Escape. Sales person said they wouldn’t sell anything that’s not road safe. Fast forward two months. Transmission completely dies. Take it to our mechanic an Sales person said they wouldn’t sell anything that’s not road safe. Fast forward two months. Transmission completely dies. Take it to our mechanic and he says it’s shot and shouldn’t have been on the road if it was certified and looked over by a mechanic. He had no skin in the game as he no longer does trans work due to supply chain issues. Took it to a transmission repair shop and he said the same thing. Obviously being disappointed I called the dealership and get the run around and they won’t do anything about it as I didn’t get the extended warranty. I left a negative review and get a call next day requesting to remove and after speaking with the manager I agreed to do so if there can be some kind of resolution. He said he would do something. I remove it and after a few phone calls, no resolution. He said to send an email so he can discuss with other managers. I do so, and now it’s over 3 weeks and haven’t heard anything back. At this point I expect them to call me with an aggressive demeanor for removal of this review and at this point no matter what they say I won’t. Very disappointed. $6,000 gone and a very sad experience for my kid on his first vehicle. More
by Yung
Employees Worked With
Steve
May 12, 2023
I have been a customer of this dealership for over 10 years, Buff Whelan was absolutely hands down great at customer service. It was always about the customer and they went to any lengths to satisfy you. years, Buff Whelan was absolutely hands down great at customer service. It was always about the customer and they went to any lengths to satisfy you. With that being said, today was my first day back into that dealership as Serra Whelan because my lease will be ending soon so made an appointment. I sit down with this sales person and barely looked at me twice while talking to me. He was the most arrogant xxxxxxx I have ever met. Didn’t even try to help. Told me the info which was absolute BS because not my first rodeo. Because I’m a woman I guess he felt the need to try to bully and intimidate me after I said thanks I’ll look elsewhere to return my lease. All you did was lose another customer to this horrible customer service u have. I know this is only 1 comment and won’t mean a single thing to your business but that’s ok. I walked away having the WORST experience of my life with a dealership in 10 minutes. Thank you sir for pointing me towards a better option! Never will be back again More
by Xxmandyxx34
Employees Worked With
Sorry I couldn’t continue with out picking a random person I picked you lol, Michelle David
April 28, 2023
I was treated very courteously as soon as I came in. Just a great overall comfortable environment to experience purchasing my vehicle! Just a great overall comfortable environment to experience purchasing my vehicle! More
by Cindy
Employees Worked With
Patrick Tomasek, Darrin Uhlig, Robert Schultz
March 07, 2023
John W. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. More
by dale_48042
Employees Worked With
John Weber, Robert Schultz
December 08, 2022
We recently bought a 2022 Malibu from this dealer Mr. Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Bew Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Beware of his arrogance. He seems very money hungry!! Not putting the customer first. More
by G.M.M.
Employees Worked With
Mr. Brown, owner, 1 star, treated us with disrespect
July 25, 2022
PreOwned Salesman didn't want to help me pick a car in person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online i person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online inventory. No personal service anymore.- didn't even ask my name. More
by GC
Employees Worked With
Joe Khammo
June 29, 2022
After an oil change and tire rotation, someone must have forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a singl forgotten to tighten my lug nuts on a tire. By the time I took it in 1.5 months later for transmission problems, I had lost THREE lug nuts on a single tire!! They pulled the tapes and told me I drove in that way. Even though my receipt says they completed the GM Goodwrench multi-point inspection, nobody bothered to let me know. But they were sure to find a suspension issue. So that's transmission issues, suspension issues and an evap check engine code on a 2019 Traverse with only 50,000 miles. AWESOME. We spoke with the manager about the missing lug nuts. She clearly didn't care. Offered us 3 lug nuts. This is NOT about $20 worth of lug nuts, it's about the safety of me and my children driving in this vehicle!! I will not be back. Check your tires everyone!!! My sales advisor was nice, unimpressed by management. More
by jessicamiller5314
Employees Worked With
Jason Crager
