Serra Chevrolet Sterling Heights

At the Dealership Level, from Service Advisor to Executive Manager, the Dealership performed at 6 STARS. The Dealership was hampered by the lack of support from Chevrolet and GM on getting the requ Executive Manager, the Dealership performed at 6 STARS. The Dealership was hampered by the lack of support from Chevrolet and GM on getting the required parts sooner than the 2-month delay I experienced without a vehicle. The Dealership was able to obtain a temporary rental for 10 days due to my purchase of an extended warrantee -- yet Chevrolet and GM were not able to cover the other days I was making payments on a vehicle I COULD NOT DRIVE. The Dealership - again from Service Advisor to Executive Manager - went above and beyond to make an uncomfortable situation more tolerable. They kept me up on the status of the needed parts, and were willing to listen to my concerns. GM and Chevrolet Customer Care were for the most part players of a broken record -- "we have no status to share, and no support to offer other than continuing to monitor." Monitoring did not seem to add any Value to the experience other than words. I remain a Satisfied Customer of Serra Whelan, in spite of GM and Chevrolet's involvement (or lack of). More

Overall experience was great. I stopped in initially to get my trade in appraised and talk options. Terry was able to communicate with me via calls and texts to set me up with t I stopped in initially to get my trade in appraised and talk options. Terry was able to communicate with me via calls and texts to set me up with the purchase I wanted to make. Once I found what is was looking for I came in and was out of the dealership with a new truck in an hour. More

I had to loose my temper on the agent to give my car back saying the mechanic was on lunch break couldn’t give me my keys- and I went about 2 pm after they say my car was ready for pick up - it felt there wa saying the mechanic was on lunch break couldn’t give me my keys- and I went about 2 pm after they say my car was ready for pick up - it felt there was only one mechanic on duty - didn’t make sense at all . More

Very professional and quality service. Will continue to have service done here at Serra Chevrolet. Will continue to have service done here at Serra Chevrolet. More

Been using this Service Dept for years. They are always efficient, courteous and timely. They get you in, get your work done and get you out. Just love the waiting area and free coffee. Jas They are always efficient, courteous and timely. They get you in, get your work done and get you out. Just love the waiting area and free coffee. Jason C. Is so experienced with any problem you may be having with your car. More

Customer Service is great! The dealership is always clean, and service is quick! Pat T is always efficient and hospitable. The dealership is always clean, and service is quick! Pat T is always efficient and hospitable. More

Great experience very helpful , it was great working with Lee on the lease of my new blazer Lee on the lease of my new blazer More

All went well. Service was friendly. A guy named pat was took care of all the paper work w no problems. Service was friendly. A guy named pat was took care of all the paper work w no problems. More

The dealer ship was very neat and clean waiting area was also neet and clean. Every one was very polite and courteous. The vehicle is performing well I am happy with the work that was performed on the vehic also neet and clean. Every one was very polite and courteous. The vehicle is performing well I am happy with the work that was performed on the vehicle. I don't like the payment method they use when paying by credit or debit. More