Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Went to have an abs module replaced. Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work with. Not so much for the other customer service representatives . The tech was successful in diagnosing the issue but when attempting to install and program the part, he attempted to program without installing, thus being unsuccessful with the programming. Instead, they charged me nearly $200 for a diagnostic fee. I ordered a second part and was advised that part was bad also. I picked up the car and with the same part I was told was bad, and went to a smaller mechanic shop and within two hours they installed the part and successfully programmed. I was shocked that a dealer could not program a part on a vehicle. More

I hate it when they tell you to bring the car in, and then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an e then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an experience and time consuming More

Customer service is always fantastic, I appreciate the extra mile of making sure I get to work, while the car is serviced. extra mile of making sure I get to work, while the car is serviced. More

Great service and good customer service care didn’t take long for service to be completed long for service to be completed More

Easy to schedule appointment for when I need it, short wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. More

Got appointment fast and got me in and out quick. We make another appointment soon. We make another appointment soon. More

The service department was very professional. Waiting time was short. I will continue to use this service again. Waiting time was short. I will continue to use this service again. More

Jordan provided excellent service, working me in when I came by the dealership after experiencing an unexpected issue with my car. He and the entire service department have always been very thorough when c came by the dealership after experiencing an unexpected issue with my car. He and the entire service department have always been very thorough when communicating, whether on the phone or in person. Jordan always provides very complete information when reviewing the work needed on my car, answers my questions, so I can make informed decisions. The environment at the dealership is comfortable, since I usually wait there. More

Good fast, friendly service. I recommend this dealership very highly. I don’t know five more words to write. I recommend this dealership very highly. I don’t know five more words to write. More

A couple of things you should be aware of. First, I took my 2022 Telluride in for service. Everything was efficient and great. You had to order a part for the seat and let me know that it w First, I took my 2022 Telluride in for service. Everything was efficient and great. You had to order a part for the seat and let me know that it would take a few days to arrive and you would give me a call so that I could bring it back in. After a while, I called to check on it. The part had arrived and I scheduled another service and it was taken care of. The thing to note was that there was a failure in the follow up that was said would happen. Second, all of the work performed was recall/warranty. When I got home after picking up the car I checked the mail only to find another recall that needs to be performed. I don't know how your systems work, but it would have been nice if the dealership had checked to see if anything needed to done. Now I have to schedule another time to take care of the new issue. More