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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
226 Reviews

226 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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November 12, 2024

I called and asked for a last-minute service appointment. They accommodated my request and got me in ....Service was done in a timely manner, The staff was friendly and professional. The waiting room was c More

by carolynvanswol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that we could accommodate your last-minute service request and that you had a positive experience at Serra Chevrolet Buick GMC Cadillac. Our team works hard to provide friendly and professional service, and we're glad you enjoyed the amenities in our waiting room. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

November 07, 2024

Always fast and friendly. Had an appointment and was in and out within about an hour. More

by orsborn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience at Serra Chevrolet Buick GMC Cadillac was fast and friendly and that we were able to get you in and out in about an hour. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

November 04, 2024

This facility has the nicest staff and service technicians. The facility is always clean well organized. More

by virlene43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the wonderful feedback! We’re thrilled to hear that you had a positive experience with our staff and service technicians at Serra Chevrolet Buick GMC Cadillac. A clean and well-organized facility is very important to us, and we're glad it made a great impression on you. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

November 03, 2024

They forgot to replace the screw which left the bottom of my car dragging on the road. I had to drive 30 miles just for them to replace the screw. It was an inconvenience . It was no problem rectifying the More

by shatericab2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your feedback with us regarding the inconvenience you experienced. We're glad to hear that the situation was rectified, but we want to ensure that our service meets your expectations moving forward. Please feel free to reach out to us directly with any further concerns or suggestions. Your satisfaction is important to us. Sincerely, Your Friends at Serra Jackson

November 03, 2024

Serra staff always helpful, professional. Recently I have had engine replaced in two Kia cars I own. Serra crew very quick and kept me informed through the process. More

by ranles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy and Jordan
Nov 05, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We appreciate your kind words about our team at Serra Chevrolet Buick GMC Cadillac and are glad to hear that your experience with the engine replacements for your Kia cars was smooth and efficient. We pride ourselves on providing helpful and professional service, and it’s great to know that we kept you informed throughout the process. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

October 31, 2024

My wife and I had an amazing experience with this dealership. This is why when I got my vehicle from them prior that when it was time for my wife to get a car there was only one place and one dealer More

by michael.stranak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Russell
Nov 01, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you and your wife had an amazing experience at Serra Chevrolet Buick GMC Cadillac. It’s always gratifying to have loyal customers like you and your family. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

October 21, 2024

It was clean and very professional and everyone was helpful and they was quick and to the point More

by lewisunique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found Serra Chevrolet Buick GMC Cadillac to be clean and professional and that our team was helpful and efficient. Your feedback is greatly appreciated, and we hope to welcome you back soon for another great experience! Sincerely, Your Friends at Serra Jackson

October 21, 2024

Was a friendly welcoming dealership. They explained everything that they found and what they fixed. More

by tedsvols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you felt welcomed at Serra Chevrolet Buick GMC Cadillac and appreciated the clear communication about the services we provided. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

October 17, 2024

Absolutely the best most caring folks around! Take great care of you and your vehicle! More

by clea4455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about the team at Serra Chevrolet Buick GMC Cadillac. It's our goal to provide exceptional care for both our customers and their vehicles. We look forward to welcoming you back soon! Sincerely, Your Friends at Serra Jackson

October 16, 2024

Very pleased by the service department for my KIA and had 3 recalls and they fixed them. Everyone was very friendly, courteous and professional. More

by rtj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We're thrilled to hear that you were pleased with the service you received at Serra Chevrolet Buick GMC Cadillac. Our team strives to provide friendly and professional service, and we're glad we could assist with your recalls. If you need anything else in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Your Friends at Serra Jackson

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