Serra Chevrolet - Cadillac - Buick - GMC - Service Center

My wait wasn’t long at all. I am thankful for the coupons that I have received. Now that my husband is no longer here. I wish they would offer for someone to pick up my Cadill I am thankful for the coupons that I have received. Now that my husband is no longer here. I wish they would offer for someone to pick up my Cadillac when it needs an oil change or other maintenance More

Took one hour and a half for an oil change. I also wanted my headlight fixed but there was no time. I also wanted my headlight fixed but there was no time. More

The personnel are always friendly and courteous, but I was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage was disappointed in the handling of an issue with my trim on my Kia. It is fading horribly and I was told it wasn’t covered by warranty do to mileage. I contacted Kia directly and they were told by the dealership that it was outside factors causing the fade, which isn’t true because I am not the only one having this issue. If Kia doesn’t cover it that’s fine but don’t give two different reasons for it not being replaced without me having to pay 100% of the replacement cost. I do believe this should be a recall from Kia at this point. Serra is always great to work with. I will continue to use their services. More

Excellent customer support with a professional staff and quality parts. Easy to make appoints and quick service. quality parts. Easy to make appoints and quick service. More

Great service. Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area Fast, efficient, pleasant staff. Knowledgeable techs, managers and customer service. Great waiting area More

Good customer service. We went early and was out before our scheduled time. They fixed problem we had an issue with. We went early and was out before our scheduled time. They fixed problem we had an issue with. More

Communication was horrible. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. I had to keep calling back to find out when parts were received. Kept getting the run around about my appointment and that I had never set one up. Took almost 3 months to get retro fit parts added after I received the letters from GM. Not very impressive, wouldn’t recommend the service dept! More

Great team and service. Always helpful and courteous. Very satisfied with my purchase and service! Always helpful and courteous. Very satisfied with my purchase and service! More

Great service! ! Received my service in a timely service. Dealership provided great care. Thank you. ! Received my service in a timely service. Dealership provided great care. Thank you. More

Excellent service. Easy to schedule. Great customer care from check in to checkout. Friendly employees. Everyone goes above and beyond. No one acts like “it’s not my jo Easy to schedule. Great customer care from check in to checkout. Friendly employees. Everyone goes above and beyond. No one acts like “it’s not my job”. All for a great price. I trust them with my vehicle. More