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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
226 Reviews

226 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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October 03, 2023

My service visit was handled very professionally and timely. The waiting area was very clean and comfortable. Thank you for the effort of all I spoke with on this visit. More

by bailey2536
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Hi Bailey, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

September 30, 2023

I was surprised how fast I got in and out while getting my oil change. This time was free but we will be back. Dustin stopped by to make sure everything was good. More

by tammyvann845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Tammy. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

September 29, 2023

Recall Items were taken care of quickly and efficiently. Staff was very friendly and waiting room was kept clean. More

by aaron.fitzgerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Wray
Oct 02, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Aaron, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

September 27, 2023

The problem with the vehicle was resolved. Staff was cordial and good to work with. Service dept You could have made phone call to update me on status. After two days, I have not heard from More

by hayes3377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Your Friends at Serra Jackson

September 26, 2023

I was met by a wonderful associate who took care of my car and explained the present condition of my car. He was kind, friendly and outgoing. He made my day. More

by bluehorizon77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

September 24, 2023

Very helpful and went out of their way to helping me out and make me feel at home. More

by pllemosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Sep 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

Sep 26, 2023 -

pllemosser responded

Alyssa was a great help and so was Cody and Ray

September 23, 2023

In and out with exceptionally great service! Ray Rodey took great car of me! They got me in early and out early! More

by briej2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Your Friends at Serra Jackson

September 23, 2023

People Are always friendly . I didn't wait long at all. Easy to make appoints. More

by jeanettewestbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Jeanette, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

September 23, 2023

I didn’t have to wait very long at all, maybe 30 minutes total for an oil lube and filter as well as tire rotation. Great service very pleased More

by rjgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

September 23, 2023

The service was outstanding! My vehicle rides and especially drives so much better than it did before, thank you More

by rjgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

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