Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Good experience, well managed service department. Stated time to complete and then did it. Professional and friendly. Stated time to complete and then did it. Professional and friendly. More

I arranged with Brad Ballentine,the GM, to pick up my XT-5 with a loner vehicle in order to have the oil changed and tires rotated. The trip is approximately 150 mile roundtrip, the car was picked up in XT-5 with a loner vehicle in order to have the oil changed and tires rotated. The trip is approximately 150 mile roundtrip, the car was picked up in the morning and returmed that afternoon with the work completed and an exterior wash and interior vacuum also done. This makes my second XT-5 through Serra of Jackson but I've had previous experience with Brad at a former employer and I could not be happier. Brad always does what he says, he is a man of honor and intregity, he is someone that you can trust. More

Loved our salesman and staff. They care of our needs and was very helpful and supportive. They care of our needs and was very helpful and supportive. More

Very awful Was lied to when we purchased our Colorado with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out with the transmission known defect with the fluid was told if it happened again to bring it back and they would triple flush again only to find out they tried to say the warranty was expired was lied to after purchasing five vehicles four of them brand new will never buy a vehicle from them again I recommend you don’t use their services take your vehicle somewhere else to get it fixed they’ll just rip you off there. and to top it off was charged for a diagnostics when we took it in. We already told them what was wrong with it they didn’t need to put on a diagnostic but as soon as we told them we were picking up the truck, they charge me a diagnostics fee for telling me something that we told them when we took it in More

Serra of Jackson is always great. This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours later I got the truck. I asked why the long appointment and technician said they didn’t have any fuel filters and had to go buy one. Seems that if you make an appointment two weeks in advance all parts etc should be on hand. I also feel I should have gotten the fuel filter at cost. More

Great people and all done as promised. Will be sending friends and family to Serra of Jackson. Will be sending friends and family to Serra of Jackson. More

Always have been extremely helpful and kept me up to speed on the process and status of vehicle. speed on the process and status of vehicle. More

I was pleased with my service on my Kia Sorento. Quick scheduling & everyone was polite. Quick scheduling & everyone was polite. More

Super friendly, very neat waiting area, great service! got the job done in a timely manner. got the job done in a timely manner. More

Minimal wait, almost to the minute what was expected. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. More