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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
228 Reviews

228 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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January 07, 2024

They have the best customer service I ever been to I would recommend them to anyone More

by zamaria08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Zamaria. Sincerely, Your Friends at Serra Jackson

January 05, 2024

excellent service from repair to suttle driver to car wash and especially your staff enjoy doing bus with you thanks More

by linda7781
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Linda, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

January 03, 2024

Great customer service and the wait was not long at all. I would recommend family and friends. More

by Shanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Shanna, we cannot thank you enough for your wonderful review of Serra Chevrolet Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Your Friends at Serra Jackson

December 31, 2023

Being a widow isn’t ease. Having to manage everything on my own now living on a budget. Serra Kia services department in Jackson Tenn have been so helpful and understanding. I More

by loriessary3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Wray
Jan 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

December 28, 2023

Fast and speedy service with very knowledgable technicians. Its easy to schedule appointment times for service. More

by jweb1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Your Friends at Serra Jackson

December 27, 2023

Surprise charges, rude service center manager. Was told a diagnosis for engine trouble would be no charge, then suddenly I was charged for the diagnosis. Service manager said "They normally do More

by Aeriney
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas, Kreuger
Dec 27, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing this review. Sincerely, Your Friends at Serra Jackson

December 24, 2023

Everything went well. Fast and efficient. Clean and a nice waiting area. All employees polite and efficient. More

by dcmontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Your Friends at Serra Jackson

December 22, 2023

Excellent and courteous service department employees. Always treated well, kept apprised of what the problem is with my vehicle and the work being done. More

by jajcoleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Your Friends at Serra Jackson

December 22, 2023

Serra Kia has always done a very good and thorough job on my Sorento when I bring it in for service. More

by BRUMIKE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Mike. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 20, 2023

Service is always handled in a timely matter and with courteous service. We have used the service department for many issues and they are always honest and nice. I have not had any issues with the servic More

by 79HillsTally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

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