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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
228 Reviews

228 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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February 02, 2024

Excellent service and the employees were very nice Everyone was very helpful and professional. This was my first oil change and it was completed timely More

by hughesspd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

February 02, 2024

No problems! Treated me like family-purchased a new Jeep when they sold Jeeps and my car was a KIA Soul Plus- I have got fast service each time I needed repairs. More

by redblaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor 1223 Alyssa Wray
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Feb 02, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Buick GMC Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Your Friends at Serra Jackson

February 01, 2024

Best thing about owning a Kia is the service provided by Serra Kia. Very friendly service staff. From the moment I walk in they are helpful in ensuring that my car is all I expected. Great customer service. More

by JeffM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Feb 01, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Hi Jeff, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

January 27, 2024

The online scheduling was easy, and they are always accommodating with drop off and notifying me when my vehicle services is complete. More

by BETHANYLAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Bethany, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

January 20, 2024

I had no problems with the service center. They fixed my truck and I picked it up the next day More

by spiffman2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

January 14, 2024

I would have liked to have known if they had checked all the other fluids and tire pressure and wipers and brake pads like I have had at other dealers when I was getting a oil and filter change More

by lesa_cochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Lesa, thanks for sharing this review with us. Feedback such as yours is helpful. We appreciate your business. Sincerely, Your Friends at Serra Jackson

January 14, 2024

Great customer service, friendly staff, and a nice waiting area to sit in while waiting for your vehicle to be ready. More

by MICHELLERAMSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate your marvelous feedback, Michelle. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Your Friends at Serra Jackson

January 12, 2024

Great service and wonderful people. I will definitely do business there again. Always enjoy going there. More

by wilpowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

January 11, 2024

The service I received met my expectations and I left a satisfied customer for the service I received More

by maurycrockett03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Maury! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

January 09, 2024

I have used them since I purchased my car two years ago. The service has been fantastic. More

by lsimmons5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

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