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Serra Chevrolet - Cadillac - Buick - GMC - Service Center
Jackson, TN
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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290 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center
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October 03, 2024
friendly and professional staff with repairs completed timely as promised. easy drop off and pickup timely as promised. easy drop off and pickup More
by WCROOM
Verified CustomerEmployees Worked With
October 01, 2024
Great job! Easy to book appointment and in-and-out efficiently. They made it Stress free Easy to book appointment and in-and-out efficiently. They made it Stress free More
by rsmith440
Employees Worked With
September 28, 2024
Great service! ! Will be back again. Clean helpful fast. Would recommend 10 out of 10 ! Will be back again. Clean helpful fast. Would recommend 10 out of 10 More
by jimmydblackwell
Employees Worked With
September 26, 2024
I hate it when they tell you to bring the car in, and then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an e then tell you that they cannot fix the problem and refer you to another shop for repair. 45 Minute drive for me one way, and is costly for such an experience and time consuming More
by gingerhouse@bellsouth.net
Employees Worked With
Other Employees :
Service department needs to tell car owners on the phone if they cannot repair
September 26, 2024
Went to have an abs module replaced. Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work Kelton- the customer service representative was the only aspect of the entire experience that I would give 5 stars as he is always excellent to work with. Not so much for the other customer service representatives . The tech was successful in diagnosing the issue but when attempting to install and program the part, he attempted to program without installing, thus being unsuccessful with the programming. Instead, they charged me nearly $200 for a diagnostic fee. I ordered a second part and was advised that part was bad also. I picked up the car and with the same part I was told was bad, and went to a smaller mechanic shop and within two hours they installed the part and successfully programmed. I was shocked that a dealer could not program a part on a vehicle. More
by jeromy.edwards
September 21, 2024
Customer service is always fantastic, I appreciate the extra mile of making sure I get to work, while the car is serviced. extra mile of making sure I get to work, while the car is serviced. More
by buttons910
Employees Worked With
September 21, 2024
Great service and good customer service care didn’t take long for service to be completed long for service to be completed More
by aywinston
September 19, 2024
Easy to schedule appointment for when I need it, short wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. wait time, friendly and excellent service. They take great care of me while I’m waiting and my car. More
by osteenpriscilla
September 15, 2024
Got appointment fast and got me in and out quick. We make another appointment soon. We make another appointment soon. More
by annmason26
Employees Worked With
