Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Serra Chevrolet - Cadillac - Buick - GMC - Service Center
Jackson, TN
228 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
228 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center
Sort by
March 13, 2024
great service in regards to speed and accuracy of service . great respect for customer time . great respect for customer time More
by mkrueger2
Verified Customer
March 12, 2024
I appreciate the kindness shown to my wife when she took my truck to get serviced. Thanks so much my truck to get serviced. Thanks so much More
by ferrisarnold410
March 12, 2024
The service provided at Serra is always great. ..the staff is friendly and professional and willing to assist with any problems. The wait time for an oil change is short, the waiting room is comfo ..the staff is friendly and professional and willing to assist with any problems. The wait time for an oil change is short, the waiting room is comfortable and very clean. I woiuld recommend this service center to all. More
by lat002
March 11, 2024
The staff was friendly, waiting room was clean. I went in for a oil change. I went in for a oil change. More
by gloriaamckinnie
Employees Worked With
March 09, 2024
Staff courteous and knowledgeable. Very accommodating with scheduling. A great service department with comfortable waiting area Very accommodating with scheduling. A great service department with comfortable waiting area More
by Deborah1221
Employees Worked With
March 05, 2024
2 1/2 hours for a scheduled in advance oil change and tire rotation. No contact with customer in waiting room. After two hours of waiting, customer went to restroom. Apparently that’s when the customer’s tire rotation. No contact with customer in waiting room. After two hours of waiting, customer went to restroom. Apparently that’s when the customer’s name was called to inform customer that ticket was at cashier. After an additional 25 - 30 minute wait, customer went to the checkin desk in the shop and was informed that the ticket was at the cashier. Let me reiterate- no one cared whether the customer was there or got notification that the vehicle was ready. A simple fix but dealer to obfuscated to remedy the problem. More
by twobirds2birds
Employees Worked With
March 01, 2024
First required service (oil change and tire rotation). Quick turnaround. No issues. I drive from Memphis to this dealership for all of my new purchase needs. Quick turnaround. No issues. I drive from Memphis to this dealership for all of my new purchase needs. More
by professor_cward
Employees Worked With
February 21, 2024
it was friendly and same day completion of repairs with no surprises. overall very satisfied no surprises. overall very satisfied More
by WCROOM
Employees Worked With
February 20, 2024
Service was a recall repair on my Kia, was completed in the time I was told and I received a thorough explanation of what was done from Alyssa. My questions were answered. the time I was told and I received a thorough explanation of what was done from Alyssa. My questions were answered. More
by jaxlea22
February 16, 2024
No complaint good job 👍🏾 no problem 🙏🏿 everything is working great ❣️will see you the next time my vehicle tells me it needs service working great ❣️will see you the next time my vehicle tells me it needs service More
by mcki98
Employees Worked With
