Serra Chevrolet - Cadillac - Buick - GMC

My experience with Serra of Jackson was dissatisfying. I purchased/ financed a 2015 Buick Enclave and the truck quit before even getting to my home. I called the very following day to inform the salesmen I purchased/ financed a 2015 Buick Enclave and the truck quit before even getting to my home. I called the very following day to inform the salesmen of the issue and initially they were not willing to fix the problem. Needless to say, the alternator and battery was replaced; however, within two days of correcting that issue the power steering pump went out. Mind you, I was informed that there were no issues with the vehicle and and it had been serviced so I should not have any issues prior to purchase and after rectifying the problem- WRONG!! I am now out of 700.00 dollars to fix the power steering pump and to add the alternator and battery went out before leaving Jackson... so NICE JOB Serra. I have conducted business with them in the past and thought I would have the same experience this go round, but WRONG again. I was also informed after they fixed the alternator and battery that they will not fix anything else wrong with the truck because it was sold with no warranty (which I was not offered a warranty during the sale) and it was also sold as is, so everything there after I was responsible for. For those future consumers, please be aware of what is being sold and the terms and conditions of the purchase, because although I was very much made aware (told multiple times) that it had no warranty and they were not responsible for the vehicle after purchase, my vehicle quit within 30 minutes of purchasing and leaving off of the lot. More

Well I had no problem with them they treat me nice they did the work that I need them to do did the work that I need them to do More

My issue was a simple fix. I was a little embarrased on my end but the mechanic waas very sympathetic and kind. He offered me a lower price and also was effeccient in fixing ot I was a little embarrased on my end but the mechanic waas very sympathetic and kind. He offered me a lower price and also was effeccient in fixing other issues on my vehicle. Overrall very happy with my experience. More

I am not a fan of having a dealership playing games and the continuous back and forth with low offers. My experience with Serra of Jackson was not like that at all. I started the deal on line and within a the continuous back and forth with low offers. My experience with Serra of Jackson was not like that at all. I started the deal on line and within a short period of time I received the deal that I agreed to online and when I got to the dealership I met with the salesman and was out of there in less than two hours More

Everyone at the dealership addressed our needs and concerns. The staff was knowledgeable and friendly and made the whole service process easy. concerns. The staff was knowledgeable and friendly and made the whole service process easy. More

I am not fond of large dealerships, but my experience with Serra was very pleasant. They were respectful of my time and patient while we were choosing our vehicle. with Serra was very pleasant. They were respectful of my time and patient while we were choosing our vehicle. More

The service was good. Got out less than an hour. My car has a recall, service department will order part and call me when it gets in Got out less than an hour. My car has a recall, service department will order part and call me when it gets in More

This is the absolutely greatest dealership I’ve visited. Everyone is so friendly and welcoming. I’m s excited to visit a dealership with so many great people. Everyone is so friendly and welcoming. I’m s excited to visit a dealership with so many great people. More

Came in on time , service department got right on it. WAS FINISHED IN LESS THAN A HOUR 👍🏿 WAS FINISHED IN LESS THAN A HOUR 👍🏿 More

Everyone was friendly and attentive. The service was completed in a timely manner and the results were explained to me. Great experience! The service was completed in a timely manner and the results were explained to me. Great experience! More