Serra Chevrolet Buick GMC of Nashville

I came in because I had a low coolant level on my 2007 Corvette. I actually live in Atlanta, GA but was here in Nashville for Thanksgiving. I authorized a diagnostic on my car, which revealed that one of Corvette. I actually live in Atlanta, GA but was here in Nashville for Thanksgiving. I authorized a diagnostic on my car, which revealed that one of my hoses was leaking. It was a huge inconvenience because the part had to be special ordered. I need a hose with a special bend in it. I told Greg my situation as far as needing to get back for work, etc, etc. He could have easily just told me that I'd have to wait until Tuesday and that there was nothing he could do, but instead he got with some of the mechanics and created an alternative to me purchasing that particular $100 hose (not including later). He had them take another hose and created the bend themselves!! My cost after the diagnostic...$4.83. I was amazed by his honesty and friendliness. He did everything he could to make sure that I didn't have to spend more money or be inconvenienced. BY FAR, THE BEST EXPERIENCE I'VE EVER HAD AT A SERVICE CENTER....especially while owning my Corvette (6 years). I used to people trying to suck all of the money they can out of me because I have a high end vehicle. This has me considering driving all the way back to Nashville to have my car serviced. lol More

We were looking for a Chevy Impala, with low milage and gray color. Also with a good price, Paul Redmon,helped us and called us several times to tell us about the cars he had. He found us the car we were gray color. Also with a good price, Paul Redmon,helped us and called us several times to tell us about the cars he had. He found us the car we were looking for. Really happy with the way he handled the sell. More

I recently purchased a 2012 Chevy Tahoe and my experience was extremely positive. In today's world, I think it is too easy for a company just to expect their product to sell itself and the sales staff does n was extremely positive. In today's world, I think it is too easy for a company just to expect their product to sell itself and the sales staff does not need to do anything to please the customer. Tom Bannen Chevrolet does not operate this way. Chris took the time to listen to our wants and needs and selected the perfect vehicle for us. After the sale, we had some issues with the OnStar system. The staff at Tom Bannen worked feverishly to get those issues resolved in a timely manner. I will not hesitate to recommend this dealer and salesman. More

WOW!!! Sandie and Chad are by far two of the BEST salesmen I have ever dealt with! They made us feel like we were family just coming in to hang out. We went in for one type of vehicle but it ended up salesmen I have ever dealt with! They made us feel like we were family just coming in to hang out. We went in for one type of vehicle but it ended up not working out for us so we kept shopping around. We were not as pleased with the treatment we recieved from other dealerships so we decided to go back to see these guys. And once again they made us feel comfortable. We ended up with a 2012 Cruze which we love! We are now working a new car option for myself because I knew this was the place to buy a car from and there was no point in continuing my car search at any other place! If you want to be treated like a person and not another part of someones paycheck.... GO SEE THESE GUYS! I will be recommending them and Tom Bannen to everyone! More

We went in "just looking" and Ken Hayes came out to help us. He was so patient with us, he took us all over the lot and helped us find the perfect vehicle. We didn't feel pressured at all and out to help us. He was so patient with us, he took us all over the lot and helped us find the perfect vehicle. We didn't feel pressured at all and everything was explained in detail. Mr. Hayes didn't even get upset when we asked the same questions over and over, he just answered it again. Ken was just a pleasure to work with. Just to give you an example of the service you can expect when you have Mr. Hayes for a salesman, a couple of days after the sale, I accidentally called Mr. Hayes cell phone, to my surprise he answered, he knew who I was and wanted to make sure everything was okay with the purchase. I told him yes and that I had accidentally called him. I felt bad because it was even his day off, but I was so impressed that he answered the call on his day off, and after the sale. He was genuinely concerned that I might have a problem and he was ready to help if I did. Service like that makes me know that I bought from the right place and is also why I can honestly recommend this dealership and this salesman! More

Great experience...Sandie Calvert and Steve McFarland did an excellant job locating the 2012 Acadia Denali we wanted at a reasonable price. This is our first purchase from Tom Bannen GMC,my wife and I are ve an excellant job locating the 2012 Acadia Denali we wanted at a reasonable price. This is our first purchase from Tom Bannen GMC,my wife and I are very pleased with the staff and how they make you feel like family. More

Great service from the very beginning! No complaints. Excellent transaction, great communication. No complaints at all. Received exactly what we wanted in a very timely manner. Excellent transaction, great communication. No complaints at all. Received exactly what we wanted in a very timely manner. More

i found this salesman to be very friendly and helpful was not pushy at all and i really liked that he was real detailed in going over the functions of the vehicle i was looking at i would definitely reccomen not pushy at all and i really liked that he was real detailed in going over the functions of the vehicle i was looking at i would definitely reccomend this dealership to others and i would reccomend the salesman to other people More

I felt in good hands with Tom Bannen Chevrolet. Christopher was wonderful in making me feel welcomed, figuring out exactly what I was looking for, and showing me my options. I was quickly introduc Christopher was wonderful in making me feel welcomed, figuring out exactly what I was looking for, and showing me my options. I was quickly introduced to a car I fell in love with, that was both quality and affordable. If you're looking to purchase a new vehicle, I would definitely recommend working with Christopher at Tom Bannen. More

Suzanne was so helpful. She has helped me twice now, and the experience both times was great. My car was ready quickly. She made sure to communicate what was being done to my car, and when it was expected the experience both times was great. My car was ready quickly. She made sure to communicate what was being done to my car, and when it was expected to be finished! Having your car in the shop is never a fun experience, but I knew that Suzanne was going to take care of it and make it as painless as possible. AND THAT IS EXACTLY WHAT SHE DID! More