Serra Chevrolet Buick GMC of Nashville

I was familiar with Tom Bannen because my parents had purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a local dealership and received a disappointing, very high pressure 'bait and switch' tactic. Arriving home after that ordeal, I had received a pleasant email from Mike Gunn who 'laid all his cards on the table' with a quote and invitation to take a look. We took him up on it the next day. We were immediately impressed with the building, the inventory, the friendliness, and the professionalism. An interesting point, is that the building itself spoke of 'nothing to hide' with all the offices made of glass. There wasn't low pressure. There was NO PRESSURE. We worked with Melissa Bozeman, and Mike Gunn stopped multiple times to see if he could be of assistance. Melissa showed us the lot and we took a vehicle out for a test drive. We were satisfied with our choice and began the paperwork to purchase. While the paperwork was being processed, and my husband was about to put the final signature down, I spied a different vehicle on the lot and asked my husband to come see. The ink was not even dry when my husband asked Melissa if we could test drive the blue Equinox!!! With a simple look of amazement and a couple of blinks, Melissa said: "okay, let me get the keys." After the drive and my squeals of excitement, Melissa tore up the old paperwork (among many other processes she had to undo), and rewrote a contract for our new car!! My husband and I are not difficult people to satisfy, but a purchase of this magnitude (for us) had to be correct. Mike Gunn and Melissa Bozeman never once made us feel bad for the last second 'switch-a-roo' we pulled, and we are so very, very, very happy with our little girl who now sits safely in our garage. Thank you Tom Bannen for being the best!!! As an aside, that high pressure salesman from our first attempt has called MULTIPLE times in an effort to get our business back. To point out another difference, I believe that Tom Bannen would never resort to what I consider harassing phone calls with promises of 'rock bottom deals' and all the free chocolates I want. Ugh. Suffice to say, without the stereotypical 'used car salesman' experience, we would not have had the 'rock bottom deal' baseline with which to compare our outstanding experience with Tom Bannen, specifically Melissa ('Missy') and Mike. Thank you again for being the very best in your field, and without having to say so, I will: "We will refer everyone we know to Tom Bannen due to our wonderful experience, and, of course, due business with you again." Mark Hohnhorst and Stephanie Classen More

Jim did a great job working with me. I found the vehicle that I was interested on your website. I met with Jim and he was very helpful. I felt that I could trust him and that is very important. Steve McF that I was interested on your website. I met with Jim and he was very helpful. I felt that I could trust him and that is very important. Steve McFarland handled our financing and was very professional. I had a good experience working with Tom Bannen Chevrolet. More

I had looked on the internet and knew which vehicle that I was interested in. When I pulled up Melissa came running out the door (Red Bull in hand) to help me. She discovered that the vehicle that I was int I was interested in. When I pulled up Melissa came running out the door (Red Bull in hand) to help me. She discovered that the vehicle that I was interested in had just been sold. She knew what color I wanted and immeditely went to work finding a vehicle. Whithin about an hour she/they had found one and we working on the numbers. Overall one of the best auto buying experiences that I have had. Good job Melissa....Cheers! Mark de Graauw Sullivan Electric Inc. More

I had the wonderful experience of a Gentleman backing into my car while I waited in line at McDonalds for a cup of coffee. His 6000 pound Dodge Ram “rammed” my Pontiac very well! He took out the left into my car while I waited in line at McDonalds for a cup of coffee. His 6000 pound Dodge Ram “rammed” my Pontiac very well! He took out the left rear door and part of the driver’s door. I took it to Tom Bannen where they did the repair. It was an OUTSTANDING job. They even repaired another small imperfection at no charge. I would highly recommend them to anyone who is needing a repair. Keith Bodinger was the estimator and he was extremely polite, professional and easy to deal with. More

Phillip B. and Steve M. was very helpful with making sure I understood the deal for my new car. They were also nice and friendly to me and my family. TOM BANNEN ROCKS!!!! I am officially on Team T- Bann :-) I understood the deal for my new car. They were also nice and friendly to me and my family. TOM BANNEN ROCKS!!!! I am officially on Team T- Bann :-) More

This was a very good experience buying our first car. We are satisfied with the end result and it was a very good experience working with our perticular sales rep. Not only did we have a good experience wit are satisfied with the end result and it was a very good experience working with our perticular sales rep. Not only did we have a good experience with the process but also worked with us on our trade in. Overall I would say a pretty solid first time experience. Way better than the first dealership we went to that day! More

I used the USAA car buying service to locate a dealer and vehicle. Tom Bannen was very quick to respond and locate the exact vehicle I was looking for. Matt Sparks was very helpful and professional. I will d vehicle. Tom Bannen was very quick to respond and locate the exact vehicle I was looking for. Matt Sparks was very helpful and professional. I will definitely be back to buy another vehicle. More

While on a 10,000 mile motorhome vacation throughout Canada and the US, our towed vehicle - being driven on its own - was struck from behind by a large SUV while stopped at a yield sign in North Carolin Canada and the US, our towed vehicle - being driven on its own - was struck from behind by a large SUV while stopped at a yield sign in North Carolina. The rear end was badly damaged and, while the car was drivable (parts held together by Gorilla duct tape!), we were thousands of miles from home and only half-way through the trip. We were scheduled to stay in the Nashville, Tennessee area and the other driver's insurance, Nationwide, advised we could have an appraisal done at Tom Bannen Chevrolet as that facility is recommended by Nationwide and was near our campground. KEITH BOBINGER was the Tom Bannen employee assigned to the job. We cannot speak highly enough of Mr. Bobinger's superb service. Time was a major issue as we needed to be in Phoenix, Arizona on a particular day and Keith respected that need and enabled us to meet it, phoning us on a daily basis to advise of progress. Keith insured that the repair, though extensive, was done not only speedily but with great care and attention to detail, and the finished work more than satisfied us. Mr. Bobinger is a perfectionist in the best sence of the term: he made certain the repair was done to his own exacting standards, and it was. While certainly not a cynic, I am always surprised when something is done as advertised and wanted, and KEITH BOBINGER more than met our hopes and needs. He is a credit to Tom Bannen Body Shop and needs to be singled out for his superb and professional performance. Please advise us that you have appropriately acknowledged this fine employee. Many thanks, Pam Worthington Marilynn Mincey Kelowna, British Columbia, Canada More

Jeff Boyd has shown that he is customer oriented and is willing to go the extra mile to get things done. His demeanor is great and his knowledge combined with years of experience keeps me coming back when willing to go the extra mile to get things done. His demeanor is great and his knowledge combined with years of experience keeps me coming back when I have service needs! More

My visit to Tom Bannen Chevrolet GMC Buick was as pleasant of a retail experience I have had. I arrived and Mr. Bannen introduced me to Beau Leslie. Beau spent most of the afternoon with me driving pleasant of a retail experience I have had. I arrived and Mr. Bannen introduced me to Beau Leslie. Beau spent most of the afternoon with me driving and comparing different trucks. He was very thorough in explaining all of the features of each vehicle. I picked out a truck and drove it for a couple of days to make sure it was the one. I called Beau and told him I wanted it. I came back to the dealership and then worked with Bobby Harrison on adding a couple of accessories. Once that was finished, I met with Mike Cancel to work out the financing. The entire staff there was so friendly and helpful during the purchase process. I felt confortable the entire time that I was making the right choice. I would highly recommend this dealer to everyone and will always bring my business back to Tom Bannen Chevrolet GMC Buick. More