Serra Chevrolet Buick GMC of Nashville

Honest and Professional Mark Musgrove is honest, and knows the true meaning of salesmanship. He listened to our needs in an automobile and then began showing us the best auto Mark Musgrove is honest, and knows the true meaning of salesmanship. He listened to our needs in an automobile and then began showing us the best automobiles that would fill them. He actually cares about his customers, not just getting the sale. Highly recommend. More

collision center does substandard work had some minor body work done, and when i picked it up and drove off, the radio didn't work anymore. It worked on the way there, and nobody had it but had some minor body work done, and when i picked it up and drove off, the radio didn't work anymore. It worked on the way there, and nobody had it but them. they denied any responsibility and wanted $75 to "diagnose" it. soon after, a piece of the body work done FELL OFF of my car, and i had to return it. they repaired it for free, but it took another week. the worst bodyshop experience of my life. More

2012 Chevrolet Impala LTZ This dealership is the worst I have ever seen. They lie to there customers and there work is poor to say the least. They can't even use the correct oi This dealership is the worst I have ever seen. They lie to there customers and there work is poor to say the least. They can't even use the correct oil filter for your vehicle, they use a much cheaper version to save them money. When I purchased a 2012 Chevrolet Impala LTZ for Serra in Madison, TN. I had a 42 month warranty which they DID NOT HONOR !!!!!!!!!!!!!!!!! They used every excuse in the book not to honor that warranty and when the warranty was up they asked me to pay for tires and a Headlight. I had brought this vehicle in for service numerous times and explained to them the tires were dry rotted and the headlight was fogged. This dealership has hit the bottom since Tom Bannen sold this to these stupid people. I am not surprised to see other people having problems with these JERKS. I am sure others got screwed like me by not horning warranties that when vehicles were purchased from Tom Bannen. I wrote to General Motors in Michigan and the BBB in Nashville and the last response from those IDIOTS was they will not honor Tom Bannen warranties. The vehicle is still a Chevrolet you DUMB people. More

Dishonesty and lack of customer service abounds My wife and I bought a 2015 SS camaro from Serra. In the first 6000 miles it went through 8 quarts of oil. We couldn't find where it was leaking and My wife and I bought a 2015 SS camaro from Serra. In the first 6000 miles it went through 8 quarts of oil. We couldn't find where it was leaking and found on the web where MANY people are experiencing the same issue with the V-8 motors GM is manufacturing these days. We took it to the dealer where our salesman Told us his 2008 jeep leaks a quart every 1000 miles and this was normal. WE BOUGHT A NEW CAR and NO car should lose oil like this one is. So after a frustrating day wasted at this dealer in Madison TN they agreed to change our oil and start a consumption test. Would all the web reviews be lying? Would we lie about the oil loss? How was is 2 quarts low when we brought it in to the Serra shop. The service manager Ed doesn't know his station in life he and all the Serra employees are being paid to serve the customers with respect and are due nothing but a pay check in exchange for their service. They do not run the show. The ownership doesn't run the show. The consumers run the show! We keep your doors open. Well after the oil change was done the loss went away for 1000 miles. Then we find puddles of oil under the bottom of our new car. Remember before we couldn't find the leak and now we can. What was most likely done by Serras service dept you ask? They most likely put a sealant to stop the internal consumption. By doing this it swells the seals and rings and other internal parts. They took the simplest and easiest way to try to resolve the issue. They are dishonest, rude and take the easy way out when presented with a problem in my experience. So now we are going to be dealing with GM because their service dept is inept, and poorly managed. The service manager is well I think everyone already knows what he is. Our oil will be tested for their additive, and legal action is in motion. More

HORRIBLE SERVICE I BOUGHT A CAR CASH NEEDED AN ENGINE LESS THAN MONTH WILL NOT RECOMMEND ANYONE EVER!!! WORST SERVICE IN MY LIFE! ! NEVER WILL I GO BACK I BOUGHT A CAR CASH NEEDED AN ENGINE LESS THAN MONTH WILL NOT RECOMMEND ANYONE EVER!!! WORST SERVICE IN MY LIFE! ! NEVER WILL I GO BACK More

Great People = Great Dealership = Great Customer Experience Over the years I have purchased numerous cars and trucks from (Tom Bannen & Earl Dunn) which are both now doing business under the Serra name. I can a Over the years I have purchased numerous cars and trucks from (Tom Bannen & Earl Dunn) which are both now doing business under the Serra name. I can assure you they follow the same values as both Mr. Bannen & Mr. Dunn did during their years in the car business which is standing behind the product after the sale! To me true customer service doesn't end when the paperwork is signed......it continues after the sale - the folks at Serra believe that also! Go see Rob Hardy because he is a True Professional!!! More

Average experience I had an oil change just as the dealership was transferred to Serra. I went in for an oil change. They wanted me to add the injector cleaning servic I had an oil change just as the dealership was transferred to Serra. I went in for an oil change. They wanted me to add the injector cleaning service, but declined. When I got my car back, the pressure senor monitor warning was on. I re-learned the tires myself, but noticed that the air filter was going to need attention soon, so since i already had one, I thought I would change it myself. Then I discovered that one of the clip that holds the cover was snapped off. Then I got a letter in the mail how they were looking for used Camaros to sell and that I could come in and they would adjust the price on the paper. That was more than I wanted so I do not believe I will return. Now that the car has been recalled for a new key, I believe that I will get that from another dealership. More

I completed my vehicle search on-line and received immediate reply and contact from Riley Groves regarding availability and to schedule a test drive. Riley and the car were ready when my husband and I immediate reply and contact from Riley Groves regarding availability and to schedule a test drive. Riley and the car were ready when my husband and I arrived for the appointment, he answered all our questions...even brought in a Service Technician to explain a feature of the car. Negotiations on the final price of the vehicle were drama-free and we quickly settled on a fair price. Melissa in finance was a pleasure and found us a fantastic rate. Everyone we worked with were friendly and accommodating. It was a pleasure to shop at Serra Chevrolet and we will recommend their services and Riley Groves to our friends and associates. More

Jeff was great he made sure everything went like it should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say t should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say the best service I ever had.recommend Jeff and Tom Bannen to anyone thanks again. More

This is my explanation for why I gave Tom Bannen Chevrolet a very bad rating.On Saturday, 9/14/2013, I drove through the Tom Bannen lot and saw a demo model I was interested in. I wrote the stock nu Chevrolet a very bad rating.On Saturday, 9/14/2013, I drove through the Tom Bannen lot and saw a demo model I was interested in. I wrote the stock number down and came to the sales office. It was probably 5:45 pm, when I entered and the salesperson asked if he could help us. We gave the stock number. He looked it up and quoted a price. He had the appraisal done on our trade in. After this he came back and told us our trade in value, then quoted a higher price for the demo. I told him, it was not the original quote, so he went back to talk to someone and comes back with the original quote, but now my trade in value was written down at a lower value and I asked him about that. He pointed to the figure on the paper and stated in an annoyed tone "THIS is your trade in value" It seemed he was annoyed from the beginning, because we were coming so close to closing time. VERY DISAPPOINTED AND UNHAPPY WITH THE CUSTOMER SERVICE WE RECEIVED! More