Serra Chevrolet Buick GMC of Nashville

This week my boyfriends truck broke down while on vacation and we unfortunately had to buy a vehicle on a short amount of time given to us. Thankfully God sent us to the right dealership. From the ti vacation and we unfortunately had to buy a vehicle on a short amount of time given to us. Thankfully God sent us to the right dealership. From the time I called and spoke with Kim, hearing our options about fixing the truck or trading it in, then meeting Mark & having a smooth, easy process on buying our brand-new 2021 GMC Canyon Elevation. Mark was patient, understanding, straight forward & listen to our needs & wants. We will miss the old truck but we're already involve with our new one! Thank you for great customer service (offering beverages, showing us around the car lot and doing everything in your power to take care of us.) More

Josh sold me on my new 2021 Chevy 1500 RST very likable young man wasn’t pushy explained everything it had ! If it wasn’t for Josh I wouldn’t have bought it ! young man wasn’t pushy explained everything it had ! If it wasn’t for Josh I wouldn’t have bought it ! More

They will lie to you in a minute to seal a deal, and even if you have documentation they will edit it for their gain. if you have documentation they will edit it for their gain. More

Do NOT pay for the unlimited oil change package when buying a car. Been trying for 3 days to get my car in for an oil change and was told “bring it in to drop off” and then turned away because of unders buying a car. Been trying for 3 days to get my car in for an oil change and was told “bring it in to drop off” and then turned away because of understaffing. I’ve paid 100’s out of pocket to get it changed elsewhere when I’ve ALREADY PAID THEM. Automatic back of the line and priority if you don’t owe them money day of. Extremely poor service. More

Always a long wait. At least 2 hours for oil.chsnge. that's if you get in. But take it anywhere else and it voids warranty. Half xxxxx service and overpriced too. Salesmen aren't any.vetter either that's if you get in. But take it anywhere else and it voids warranty. Half xxxxx service and overpriced too. Salesmen aren't any.vetter either More

Made an appointment to have oil changed in my GMC truck. I was 5 minutes early and waited over two hours then had to demand my truck be returned. They brought it up and I paid 88.00. Got in truck and change I was 5 minutes early and waited over two hours then had to demand my truck be returned. They brought it up and I paid 88.00. Got in truck and change oil light is still on. I don't believe they even changed the oil. If they had changed the oil they would have noticed that the warning light did not go away. More

Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!! More

Dont go here!!! Bought a used car, within 24 hours check engine light came on. Took it to service supposedly fixed, only to have same problem 2 weeks later. Have call Bought a used car, within 24 hours check engine light came on. Took it to service supposedly fixed, only to have same problem 2 weeks later. Have called back and was told that I bought a project car and too bad. Very RUDE!! Please go somewhere else and do not make the same mistake i did. More

Really attentive great staff I worked with John in sales and Brian in the business office both great! Made sure I got what I needed drove 100s of miles for this car and was not di I worked with John in sales and Brian in the business office both great! Made sure I got what I needed drove 100s of miles for this car and was not disappointed. Also want to mention the reciptionist in service she was super friendly! More

Never again! Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd ti Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd time I bought in, they left oil cap off and didnt see his until my 3rd visit. What a mess. Paperwork said they repaired problem and cleaned engine. It does not look clean to me. Also, they had the vehicle for 6 days. You would think they would have washed it before returning to me. This dealer consistently does not display customer service. More