Serra Chevrolet Buick GMC of Nashville

They will lie to you in a minute to seal a deal, and even if you have documentation they will edit it for their gain. if you have documentation they will edit it for their gain. More

Do NOT pay for the unlimited oil change package when buying a car. Been trying for 3 days to get my car in for an oil change and was told “bring it in to drop off” and then turned away because of unders buying a car. Been trying for 3 days to get my car in for an oil change and was told “bring it in to drop off” and then turned away because of understaffing. I’ve paid 100’s out of pocket to get it changed elsewhere when I’ve ALREADY PAID THEM. Automatic back of the line and priority if you don’t owe them money day of. Extremely poor service. More

Always a long wait. At least 2 hours for oil.chsnge. that's if you get in. But take it anywhere else and it voids warranty. Half xxxxx service and overpriced too. Salesmen aren't any.vetter either that's if you get in. But take it anywhere else and it voids warranty. Half xxxxx service and overpriced too. Salesmen aren't any.vetter either More

Made an appointment to have oil changed in my GMC truck. I was 5 minutes early and waited over two hours then had to demand my truck be returned. They brought it up and I paid 88.00. Got in truck and change I was 5 minutes early and waited over two hours then had to demand my truck be returned. They brought it up and I paid 88.00. Got in truck and change oil light is still on. I don't believe they even changed the oil. If they had changed the oil they would have noticed that the warning light did not go away. More

Body shop repaired my vehicle took 10 days longer than it should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with should have, returned to me with more issues than it had before the accident, dealt with Debbie and had the absolute worst experience of my life with her as she has little to no knowledge of auto body and told me she didn’t! I asked her why she was in the body shop and was told she had no choice that she was a service advisor and was. Forced to work in the body shop or lose her job, so I asked for a manager and was introduced to Shannon Patrick and let me tell you she made Debbie not look so bad, Shannon was extremely rude and had very little knowledge of auto body repair, trust me I retired from body work after 20+ years so I know my stuff, I wouldn’t recommend this shop to my worst enemy!!! More

Dont go here!!! Bought a used car, within 24 hours check engine light came on. Took it to service supposedly fixed, only to have same problem 2 weeks later. Have call Bought a used car, within 24 hours check engine light came on. Took it to service supposedly fixed, only to have same problem 2 weeks later. Have called back and was told that I bought a project car and too bad. Very RUDE!! Please go somewhere else and do not make the same mistake i did. More

Really attentive great staff I worked with John in sales and Brian in the business office both great! Made sure I got what I needed drove 100s of miles for this car and was not di I worked with John in sales and Brian in the business office both great! Made sure I got what I needed drove 100s of miles for this car and was not disappointed. Also want to mention the reciptionist in service she was super friendly! More

Never again! Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd ti Car had oil consumption problem and I had mfg letter. Had to take 3 times to Serra for them to document this issue so mft would reimburse them. 2nd time I bought in, they left oil cap off and didnt see his until my 3rd visit. What a mess. Paperwork said they repaired problem and cleaned engine. It does not look clean to me. Also, they had the vehicle for 6 days. You would think they would have washed it before returning to me. This dealer consistently does not display customer service. More

HIGHLY DISAPPOINTED !! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down paym !! I had reached out to this dealership via cargurus.com. I had spoke to a keith gatewood; told him my circumstances told him i would have a down payment for a 2007 yukon which was 14,000 and some change. Went to the dealership that saturday. He wasnt available. Keith said JOSE would take care of me. We sat down discussed the financing. Filled out the application. Jose stated all that was missing was the money. I told him i would have the money. We texted through out the week he was checking if i had the money. I told him i would have it. Texted him today with the money. Went to the dealership.THIS GUY CAME OUT TO GREET US. I ASKED WHERE JOSE WAS HE SAID HE WASNT IN. I SAID IM LOOKING FOR THE 2006 YUKON. HE SAID IT WAS SOLD. I SAIS BUT WE DID THE PAPERWORK. " WE DONT HOLD CARS, IF YOU HAD A CAR LOT WOULD YOU HOLD IT?" WAS HIS RESPONSE. I WARN YOU TO NEVER DO BUSINESS WITH THIS CAR LOT. THE BRAG ABOUT BEING A GREAT DEALERSHIP I WAS SHOWN OTHERWISE. MY RESPONSE WAS YES IF THE PAPERWORK WAS DONE I WOULD THATS NOT HOW YOU DO BUSINESS. KEITH GATEWOOD & JOSE ARE GRIMEY AND ARE NOT MEN OF THEIR WORD. I WOULD NEVER RECOMMEND THEM TO ANYONE. IN FACT EVERY CHANCE I GET I WILL ALWAYS SAY TO NEVER DO BUSINESS WITH THIS DEALERSHIP More

They will lie to you to close a deal Wednesday may 10 2017 I bought a GMC Sierra from chris holt at the pre owned lot. When we were closing the deal I was trying to figure out who I was Wednesday may 10 2017 I bought a GMC Sierra from chris holt at the pre owned lot. When we were closing the deal I was trying to figure out who I was gonna use for my insurance so I told Chris holt I was gonna shop around for a quote . So chris holt hands me a card for the insurance company that he was promoting and says just use them for tonight and tomorrow find the insurance you like and they will refund your money . Then he has me sign a paper saying that the insurance company that he promoted to me does not refund money. So after the lady at the insurance company tells me this I call Chris holt and ask him why he lied to me and for the 244 dollars that his lie costed me. He tells me sorry but that's not his responsibility then he hangs up on me. So I figure there's no way Chris holt is that unprofessional so I called him right back and he didn't answer. So I call his manager to complain around 11:am and I didn't hear back from him til after 7:pm than to add insult to injury he offers me $40 or a tank of gas and starts rambling on about how they don't sell insurance and that he wasn't the one who sold me the truck .just a huge waist of time . I will never do business with them again . Also there is a huge nail in the tire and and the truck makes a terrible noise when I put it in reverse and when it down shifts and I'm scared to take it back to them to Fix because from my experience they are incompetent liars. Also Chris holt was not on the employee registry down below and they make you pick someone to submit a revue so sorry Craig Armstrong I never dealt with him and I never will. More