Serra Chevrolet Buick GMC of Nashville | Page 12

My experience at Tom Bannen was absolutely wonderful. Robert did a great job working with us to find the right cars to fit our budget! He was the nicest salesman I have ever worked with. He was patient a Robert did a great job working with us to find the right cars to fit our budget! He was the nicest salesman I have ever worked with. He was patient and willing to do whatever it took to sell us two cars. I will definitely recommend him to anyone looking to buy a new/used car. We are forever grateful and I drove off with the biggest smile on my face! More

My experience with Paul was excellent. He was able to make a trade for me to get my payments where I wanted them. He was very nice while we were there. He offered his car while they detailed the one I bo make a trade for me to get my payments where I wanted them. He was very nice while we were there. He offered his car while they detailed the one I bought. And then made sure I had a full tank of gas. He was great with my kids while dealing with the whole process. Definitely a great experience. Thanks again Paul. More

Robert was amazing! He was friendly and very professional. We had been looking at SUVs and were pretty sure that we knew what we wanted. In total we went to about three dealerships before this o professional. We had been looking at SUVs and were pretty sure that we knew what we wanted. In total we went to about three dealerships before this one. As soon as we got there Robert was fast acting and knowledgeable. He knew exactly what we wanted and they had our SUV on the lot. Great variety there! We told him that we wanted t get in and out. He was able to streamline the process. We would recommend this dealership and Robert! It was a great process from start to finish. More

When we first met Christopher Thomason he was so professional and yet we were soon calling him Chris because he 'felt' like family. Knowing we were upside down on our vehicle, we really didn't think professional and yet we were soon calling him Chris because he 'felt' like family. Knowing we were upside down on our vehicle, we really didn't think we could get a new car loan. We were wrong. Chris explained that the dealership could work with us and soon we picked out a 2012 Impala in the back lot that was our first color choice. Chris took the car to get cleaned. We later found out that due to the hour, he ended up washing it himself! Did I mention that is was a very hot afternoon? After the rebates offered and the staff working hard to find us a good lender, we drove home that night in our new car with payments we can afford! The service hasn't stopped there; Chris has called us several times just to check on us and make sure we don't have any questions. We couldn't be happier with our experience. After telling my Mom about our new car she reminded me that she and my Dad had been Tom Bannen customers for years and she had bought her last car there. My Mom also highly recommends the Service Department having dealt with Suzanne Keene on many occassions. Momma knows best and we will always come back to Tom Bannen Chevrolet! More

Mark, was very helpful in finding a car for my 82 year old grandmother. She is very indecisive about making a deal. She could only narrow the field to know she wanted a 4 door sedan in the color red or old grandmother. She is very indecisive about making a deal. She could only narrow the field to know she wanted a 4 door sedan in the color red or black. However that narrowed the field a little. Mark was able to suggest a car in her budget and to her liking. He was very laid back about helping her. He made our experience a very pleasant experience. More

Harvey Robinson is a great sales rep. He was caring & didnt come off as just wanting to close the deal no matter the terms. Harvey was excellent to work with & what we discussed before closing the deal i didnt come off as just wanting to close the deal no matter the terms. Harvey was excellent to work with & what we discussed before closing the deal is what was on my paperwork. Im happy I went to this dealership & purchased my CAMARO & I would definitely recommend Harvey Robinson to EASE you into your next vehicle puchase because he felt like family versus salesman. More

My family has purchased our cars from Tom Bannen for over 15 years. I am a second generation patron, and just purchased our second vehicle from them. I have many friends in the automotive sales business, but 15 years. I am a second generation patron, and just purchased our second vehicle from them. I have many friends in the automotive sales business, but I always seem to find myself choosing my friends at Tom Bannen. More

First of all, I would like to say that this was the 1st vehicle that my wife and I have ever purchased, together. We had a 2004 Saturn Ion that needed replaced and we starting looking at vehicles. To our s vehicle that my wife and I have ever purchased, together. We had a 2004 Saturn Ion that needed replaced and we starting looking at vehicles. To our surprse we had the privilege and honor to be blessed with such a caring, compassionate, professionally assertive, and all-around great person, Melissa Bozeman. She kept in close contact from day 1 and would communicate on a routine basis with my wife. We had our decision narrowed down to 2 vehicles, which were neck and neck per Consumer Reports/KBB reviews and consumer ratings - a 2013 KIA Sorento AND 2012 GMC Terrain. Based on this review, you can clearly see that we decided on the 2012 GMC Terrain. I would say that we are ecstatic with our purchase and thanks to Mike (and his shopping abilities) we got the best rate possible, at an amount that we agreed to pay, with an extended bumper-to-bumper warranty. Bottom line is we made it tough on the team (and probably made Melissa frustrated to no end), but she stuck alongside us and nurtured us in to making the 2nd biggest decision my wife and I have ever made as a married couple. We look forward to being a part of the Tom Bannen family and anticipate it being reciprocated on their end as well. We are confident with the choice we made, and trust me, it was a labor -intesive, exhausting (long nights away from home)-as we were looking at other dealerships and making comparisons, but Melissa stayed after us and pursued us a customer and that is the way it should be folks. I would higly recommend purchasing your next vehicle from Tom Bannen (specifically from Melissa Bozeman), b/c you will be joining a family, purchasing a product/service (and not just a "something", if you will), Plus reaping the benefits of your new vehicle. I want to personally thank Melissa, Craig, and Mike Cancel for making this process (once we decided to purchase and proceed with the closure of the deal) for making our "American Dream" come true. We have been so blessed and fortunate and hopefully we will have an opportunity to pay it forward someday. More

Mark was very helpful during this car buying experience. He was very friendly and not overbearing at all. He made the experience comfortable and hassle free. It was a pleasure doing business with Mark. He was very friendly and not overbearing at all. He made the experience comfortable and hassle free. It was a pleasure doing business with Mark. More

Mark is the Casanova of car sales. He knew exactly what my family needed and what would meet all our needs at a price we could afford. He was so helpful & friendly- had the patience of a saint & answered my family needed and what would meet all our needs at a price we could afford. He was so helpful & friendly- had the patience of a saint & answered all our questions as many times as we needed to make us all feel comfortable with our purchase. My father was actually buying the car for me and he is deaf and reads lips. Mark took the extra time needed to speak slowly & clearly so he could understand and we all felt comfortable. Even when my toddler passed gas in the office Mark was understanding & made us all comfortable explaining he too is a father & totally understood kids. The fact that Mark was so down to earth, friendly, helpful & understanding --- he is a real person and made us feel important & worth his time and this is why I gave him 5 ratings- bc he earned them as I'm sure my group was not an easy group but you would have never known by watching Mark. He is a good man & great salesman. It was a wonderful experience & I will never buy from anyone else! More