Serra Buick GMC Traverse City

Taking care of there customers We bought a used truck? Had problems. Without going into to many details. Bill Marsh GMC Took care of use. All I can say is THANK YOU. We bought a used truck? Had problems. Without going into to many details. Bill Marsh GMC Took care of use. All I can say is THANK YOU. More

Repair of GMC Terrain Great experience with Service Consultant, Lee Stalhood, treated us very well, arrange a rental vehicle and had the work done when expected, I would r Great experience with Service Consultant, Lee Stalhood, treated us very well, arrange a rental vehicle and had the work done when expected, I would recommend this dealership highly. More

Hits and misses experienced with service. I have taken my vehicle to the service dept here several times. Overall my vehicle issues have been taken care of acceptably. However, some things see I have taken my vehicle to the service dept here several times. Overall my vehicle issues have been taken care of acceptably. However, some things seem to fall thru the cracks with this service dept. One time I had made an appointment to have a recall item fixed. When I showed up for the appointment 3 days later, they no longer had the parts on hand to fix it. No call ahead of time saying not to come, or no holding of my parts back to make sure they could do the repair. C'mon guys you can do better. On a separate occasion, I took my vehicle in for a warranty issue repair. This was right after swapping wheels and tires from winter set to summer set. The tire pressure monitors, of course, have to be reset after this is done. A procedure that takes the tech all of 5 minutes to do. They had my vehicle half a day, drove it several times, all the while with the big TPM light and message on the dash lit up. Do you think they took 5 minutes to reset the TPM to provide outstanding customer service? NOPE! Again, c'mon guys, really? Took the vehicle to the local Discount Tire, they reset the TPM in 5 minutes, no appointment, no fuss, for free. So there you have it, an entirely average GM service dealership. No HUGE complaints, but certainly wouldn't call them outstanding by a long shot. More

Attentive to my needs The staff at Bill Marsh has always been there to address any problems or issues. Jon Nissen has done a great job finding my family's last three vehi The staff at Bill Marsh has always been there to address any problems or issues. Jon Nissen has done a great job finding my family's last three vehicles. Thanks Jon! More

Great service. Great employees. Great visit. Great service department. Sunny smiles and friendly people. Will definitely recommend Bill Marsh to my friends. Will return for my ne Great visit. Great service department. Sunny smiles and friendly people. Will definitely recommend Bill Marsh to my friends. Will return for my next service appointment in the fall. More

painless I have dealt with Bill Marsh for a long time. I can't say it has always been perfect but they have always done what they could. I have dealt with Bill Marsh for a long time. I can't say it has always been perfect but they have always done what they could. More

Needed a car fast and something affordable yet dependable! Our family car broke down and due to our very busy conflicting schedules, we really need two cars! My husband and I started off looking online, then h Our family car broke down and due to our very busy conflicting schedules, we really need two cars! My husband and I started off looking online, then headed in that next am to talk and test drive a couple cars. We were greeted right away, was never pressured to look at something we weren't interested in or couldn't afford! Zach listened to our situation, needs, and wants then assisted in giving the information we needed to make our decision. By the time we left he had helped ease our transportation worries!! Thank you Zach and Bill Marsh More

Professionals I have been involved in dealership all of my 78 years. NEVER have I been around one that is so clean and professional. They take the time to inform I have been involved in dealership all of my 78 years. NEVER have I been around one that is so clean and professional. They take the time to inform you of your situation. They do not push anything on you and you feel like they care 100%. More

Very professional Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed Although we could not put together a deal on the Jeep Grand Cherokee, Lisa was always professional and courteous. She got me the information I needed and followed up with me along the way. Never used any high pressure games or tactics. I wish more dealers were this good on handling out of state internet requests More