Serra Buick GMC Traverse City | Page 2

We scheduled our appointment two weeks in advance so we could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it bett could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it better and have access to dealer parts. We dropped it off at 8 am and expressed we needed it back by the end of the day. At 3:45 pm we called to see the progress, only to be told it hasn’t been looked at and they’ll get to it tomorrow. We went back and picked it up without service being provided. There were people we couldn’t take to addiction treatment services because our vehicle was sitting at Bill Marsh GMC all day. It’s not fair of me to have high expectations but a call to switch days or even say “we don’t want to look at it” or “we don’t know how” would have saved a lot of valuable time. Very disappointed. More

I stopped by on a Thursday afternoon for advise about what I should do. I had an appointment on Monday for an oil change and tire rotation but found out I needed to go out of town on Saturday and my perc what I should do. I had an appointment on Monday for an oil change and tire rotation but found out I needed to go out of town on Saturday and my percentage of oil was at 2. I figured they would top my oil off or change my oil and have me come back for the tire rotation. Jaron Larson my service advisor checked his schedule and said they would be able to do both right now. I was so relieved. I've always had better than expected service from this dealership. More

Lee is great with handling service and getting to the problem and resolving issues with my car. Lee keeps you informed during the whole process of repairs. Lee is definitely an asset to Bill Marsh Serv problem and resolving issues with my car. Lee keeps you informed during the whole process of repairs. Lee is definitely an asset to Bill Marsh Service Dept. Penny Gallagher More

Great experience! By far the smoothest vehicle purchase made to date. No pressure sales with excellent customer service! Highly recommend Bill Marsh GMC!!! By far the smoothest vehicle purchase made to date. No pressure sales with excellent customer service! Highly recommend Bill Marsh GMC!!! More

Great experience - great selection, we got what we wanted - they inspected everything - great staff, feel great about this purchase! Will continue to shop at Bill Marsh! - they inspected everything - great staff, feel great about this purchase! Will continue to shop at Bill Marsh! More

Top tier customer service. I would recommend this dealer for all sales and service. They also have a quick lube in the GMC building that services all vehicle Makes and Models! I would recommend this dealer for all sales and service. They also have a quick lube in the GMC building that services all vehicle Makes and Models! More

Always great courteous service. Have used Bill Marsh service exclusively for my GMC. See you again Have used Bill Marsh service exclusively for my GMC. See you again More

Got my vehicle in right away and was fixed very quickly. Staff is very nice and knowledgeable. Staff is very nice and knowledgeable. More