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Serra Buick GMC Traverse City
Traverse City, MI
32 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 32 reviews
February 28, 2023
Derek scheduled the work to be done on my 2012 GMC Acadia and I was able to get in relatively quickly. Corey took care of the work as determined and fixed the Power Steering issue and checked and fixed brak and I was able to get in relatively quickly. Corey took care of the work as determined and fixed the Power Steering issue and checked and fixed brakes that needed to be replaced. Got an oil change while there and all is good. More
by ZIPFOX
Employees Worked With
Derek Dutcher & Corey Roush
February 05, 2023
Lee is great with handling service and getting to the problem and resolving issues with my car. Lee keeps you informed during the whole process of repairs. Lee is definitely an asset to Bill Marsh Serv problem and resolving issues with my car. Lee keeps you informed during the whole process of repairs. Lee is definitely an asset to Bill Marsh Service Dept. Penny Gallagher More
by pengallagher1986
Employees Worked With
Lee
November 07, 2022
Great experience! By far the smoothest vehicle purchase made to date. No pressure sales with excellent customer service! Highly recommend Bill Marsh GMC!!! By far the smoothest vehicle purchase made to date. No pressure sales with excellent customer service! Highly recommend Bill Marsh GMC!!! More
by JD
Employees Worked With
Jeff Baja
June 16, 2022
Great experience - great selection, we got what we wanted - they inspected everything - great staff, feel great about this purchase! Will continue to shop at Bill Marsh! - they inspected everything - great staff, feel great about this purchase! Will continue to shop at Bill Marsh! More
by DOC
Employees Worked With
Amanda Warner
April 14, 2022
Top tier customer service. I would recommend this dealer for all sales and service. They also have a quick lube in the GMC building that services all vehicle Makes and Models! I would recommend this dealer for all sales and service. They also have a quick lube in the GMC building that services all vehicle Makes and Models! More
by icyeight07
Employees Worked With
service
August 16, 2021
Bill Marsh service department personnel are prompt, courteous, efficient, knowledgeable, and put forth great efforts. Travelling from Florida, when a key-fob transmitter malfunctioned. I was informed b courteous, efficient, knowledgeable, and put forth great efforts. Travelling from Florida, when a key-fob transmitter malfunctioned. I was informed by the dealership in Kalkaska that Willams Chevrolet dealership, Traverse City had two key-fob transmitters in stock for our 2012 Chevy Equinox. I called Williams and was transferred to 'Parts' by the operator. No one answered and I listened to recorded music interrupted by an announcement that someone would be right with me, for over 30 minutes before giving up. I called Bill Marsh, Buick GMC, the other GM dealship in Traverse City, where my call was answered first ring, and 'parts' picked up immediately upon being transferred. We drove into the dealership where were met at the car in the service entrance, and given immediate assistance. What a difference in two dealerships in the same city! More
by Bob
Employees Worked With
Service writer, Heather, was totally knowledgeable, professional, courteous and efficient.
November 21, 2018
Very good sales department ! My ex-wife and my ex-g-friend have bought many autos over the years and have bought a number of new and used vehicles from the Marsh auto group, inclu My ex-wife and my ex-g-friend have bought many autos over the years and have bought a number of new and used vehicles from the Marsh auto group, including 3 news Saturns, ( wish they still made them ). Bought two from two other dealers and you could always tell where a sales rep had been by the slime trails, L O L ! After getting divorced, I was cleaned out of course, and needed a decent vehicle asap. The salesman came to my house and I drove it quite a distance and liked the high mileage car and bought it as is, I knew that it needed repairs, but for only $ 400.00 at two independent shops , I have a decent auto by which to get around as I get back on my feet financially, I ( we ) have always received real good treatment from the staff, and the Marsh family gives back to the community in a very generous way! More
by auto sales review
Employees Worked With
poor remembering names, sorry, he was a young man of about 28 - 32
