Serpentini Chevrolet of Willoughby Hills

Competent salesman Salesman Mark Platzar was knowledgeable about the model I was interested in (Volt) and took considerable time helping me order my car. All through the Salesman Mark Platzar was knowledgeable about the model I was interested in (Volt) and took considerable time helping me order my car. All through the buying process he was helpful and responsive. More

I'm taking it home?! I came to the dealership to decide if I should buy out my lease on a 2013 Malibu. Everyone was pleasant and attentive. As we talked, it seemed a bette I came to the dealership to decide if I should buy out my lease on a 2013 Malibu. Everyone was pleasant and attentive. As we talked, it seemed a better idea to lease a 2016 model. When I found out there was a Crystal Red Malibu available I knew what I was taking home. Unfortunately there was a glitch in the paperwork that I needed to clear up. After about a week I was invited to come in and finish up the paperwork, even though I was still waiting for replacement certificates. When I arrived I found out we could work around the glitch and I could take the car home that night! I've only had a the car for about a week and I love it. I'm still learning all the bells and whistles and enjoying every minute. More

Very easy to deal with Great sales experience."....My 4th truck from Pat OB s. I'm sure that i will be back again when I'm ready to purchase my future vehicles Great sales experience."....My 4th truck from Pat OB s. I'm sure that i will be back again when I'm ready to purchase my future vehicles More

Third brake light not working Came in at opening on Monday. Was taken in and light was fixed and out in 90 minutes. Mycar was washed after the work was done. Came in at opening on Monday. Was taken in and light was fixed and out in 90 minutes. Mycar was washed after the work was done. More

Friendly and Efficient Everyone is fantastic to work with! I got in on short notice and the process was fast. This oil change was free and done in an hour. Everyone is fantastic to work with! I got in on short notice and the process was fast. This oil change was free and done in an hour. More

Service work Had to wait a little to be taken care by service manager as there were only 2 on duty on a Saturday morning which seemed odd. My vehicle was taken ca Had to wait a little to be taken care by service manager as there were only 2 on duty on a Saturday morning which seemed odd. My vehicle was taken care of fairly quickly. I did not receive a report as there were issues the printer or something but Gary answered my questions about the brakes to my satisfaction. More

Awesome service and a car wash too!! Greeting with a smile, work done quickly and clean car what more can you ask for? Phil was incredibly helpful and got me on my way super fast! Greeting with a smile, work done quickly and clean car what more can you ask for? Phil was incredibly helpful and got me on my way super fast! More

Very sufficient in a timely matter! Really had an overall great experience Jonathan is the greatest salesman there He truly listened to what I wanted as a customer I was very satisfied. Really had an overall great experience Jonathan is the greatest salesman there He truly listened to what I wanted as a customer I was very satisfied. More

very professional and pleasent. straight forward /very helpful/informative/clean dealership/very professional and pleasent people to work with in understanding the buying process for straight forward /very helpful/informative/clean dealership/very professional and pleasent people to work with in understanding the buying process for my brand new car. More

very friendly we were looking for a small S.U.V. And we met Art.Art was very knowledgable about the cars in your lot.He took us for a test ride and my wife loved th we were looking for a small S.U.V. And we met Art.Art was very knowledgable about the cars in your lot.He took us for a test ride and my wife loved the car.Art took his time with us and found us explained the loan to us and how it works. More