Serpentini Chevrolet of Willoughby Hills

Mostly positive. I believe that I got a great deal on the truck that I selected. Thanks to Jonathan and Dan for their help in finding a great truck for me. My only d I believe that I got a great deal on the truck that I selected. Thanks to Jonathan and Dan for their help in finding a great truck for me. My only disappointment was the offer for my trade in but I didn't want to go through the hassle of selling it myself so I took the offer. More

Great dealership Best dealership everand have not experienced a better one yet since moving from another Chevy dealership. Im happy with my service and staff is alway Best dealership everand have not experienced a better one yet since moving from another Chevy dealership. Im happy with my service and staff is always friendly and helpful. Joe Vitale is always great too! More

Satisfaction Guaranteed Pleasant/helpful personnel, repairs are done quickly/right the first time, and with every visit the mechanic always performs a complimentary check-up Pleasant/helpful personnel, repairs are done quickly/right the first time, and with every visit the mechanic always performs a complimentary check-up on your car, including the tires, to confirm there are no other issues needing attention. The customer is given a copy of the completed report so you know if you need a wheel alignment, new brakes, tires need to be replaced, etc. More

Purchase of a new Chevy Tahoe I was very pleased with the way things went at your Pat O'Brien Chevy dealership. Our salesman Mark J. Platzar was very helpful and showed no pressur I was very pleased with the way things went at your Pat O'Brien Chevy dealership. Our salesman Mark J. Platzar was very helpful and showed no pressure applied. Mark also worked very hard to get the numbers to reach my goal. I've been to other dealerships and looked at several other vehicles but couldn't get together. As it turned out, we not only got a better vehicle, we also got a much better deal. I'm very happy with our Chevy Tahoe. Mark did a great job. I was very happy with price of the Tahoe, and trade-in value of my old Chevy Tahoe. More

Oil change Nice people good service.everyone was kind and gave me all the time I needed. I have purchased a few vehicles at O'Brien and am very satisfied. Nice people good service.everyone was kind and gave me all the time I needed. I have purchased a few vehicles at O'Brien and am very satisfied. More

Great Experience !! Just leased my second vechile in one week!! Sean Klemencic once again went above and beyond!! This was my 11th vechile from him!! Pat Obrien Chevy is Just leased my second vechile in one week!! Sean Klemencic once again went above and beyond!! This was my 11th vechile from him!! Pat Obrien Chevy is lucky to have a G.M. Like him!! More

Equinox Purchase Everyone at the dealership was very helpful and friendly. Our salesmen, Tom and Cole were wonderful, and did everything possible to help us choose Everyone at the dealership was very helpful and friendly. Our salesmen, Tom and Cole were wonderful, and did everything possible to help us choose the perfect vehicle. Shawn was introduced to us also, and we appreciate his help as well. The Equinox is exactly what we wanted, and we are thrilled with our new purchase. Thank you for everything! You've made choosing our new vehicle, easier than we ever expected! More

Excellent service department with Phil Watts I want to take a moment to say Thank You to Phil Watts in the services department at Pat O'Brien Chevrolet Willoughby, Ohio. I recently purchased a 20 I want to take a moment to say Thank You to Phil Watts in the services department at Pat O'Brien Chevrolet Willoughby, Ohio. I recently purchased a 2016 Chevy Equinox and it was time for the routine maintenance on my vehicle. I arrived late due to heavy traffic, however Phil was very pleasant and took me right a way. He asked how did I like my new car,( since this is my 4th Equinox). Three of which were purchased from Pat O'Brien Willoughby. A 2005, 2008, 2011, and now a 2016. All service was done at this location. I told him that I had a little buyers remorse. Phil seem very concern when I told him this. I explained that I was just use to my old truck and that the newer vehicle was just going to take a little getting use to. Once my service was completed Phil went over my invoice and then said it was No Change!!! He explained that it was part of my Chevy 2yr. Schedule Maintenance Program. This the reason I continue to do business with Pat O'Brien Willoughby. I trust Phil Watts! More

Love Richard. He is amazing!!! Rich is awesome. The little old guy that appraised my trade Mike I think was a jerk..horrible personality..mean to me. Andrew is awesome to sad he did Rich is awesome. The little old guy that appraised my trade Mike I think was a jerk..horrible personality..mean to me. Andrew is awesome to sad he didn't do my financing. More

Grear Experience Totally professional in all phases of explaining my best options to purchase or lease vehicle I didn't feel pressured in and way which made my decisio Totally professional in all phases of explaining my best options to purchase or lease vehicle I didn't feel pressured in and way which made my decision much easier for me I trusted Mark and Billy More