Serpentini Chevrolet of Willoughby Hills

Service Center I recently brought my car in for service on the power window. I was treated very well by everyone I encountered from the person who received me into t I recently brought my car in for service on the power window. I was treated very well by everyone I encountered from the person who received me into the center to the service manager. I would like to give a nod to Gary Heck, I explained to him that I recently started a new position at work that would make it very difficult for me to drop off and pick up my car for the 2-3 hour warranty repair that needed to be done. I mentioned that I work very close to them and Gary volunteered to pick up and drop off my vehicle , so that the repair could be accomplished sooner than what I would have been able to work out. I really appreciate this extra effort that he put in and with this type of service I will continue to use this service center opposed to the one I purchased my vehicle from , they went above and beyond and I am grateful. More

Thank you. Quick, easy and efficient. I waited for my car on a Saturday morning and the wait was reasonable. Great coffee and waiting lobby. Thanks for the ca Quick, easy and efficient. I waited for my car on a Saturday morning and the wait was reasonable. Great coffee and waiting lobby. Thanks for the car wash. More

Oil change Ms Friedman was very kind and most professional. She assured me my car would be ready in an hour, and it was. It was a pleasure waiting at Pat O'Bri Ms Friedman was very kind and most professional. She assured me my car would be ready in an hour, and it was. It was a pleasure waiting at Pat O'Brien's More

Oil change. Was done very quickly, was done in an hour. Checked everything thoroughly, told me what needed to be done in the future. Always a good experience. Was done very quickly, was done in an hour. Checked everything thoroughly, told me what needed to be done in the future. Always a good experience. More

GREAT Tracy Friedman in the service department was, very polite, professional and knowledgeable. The Service department fixed my problem with my windshield Tracy Friedman in the service department was, very polite, professional and knowledgeable. The Service department fixed my problem with my windshield wipers fast. Thanks Gary. More

Wonderful experience The sales staff was very helpful and found ways to get me the car I wanted for the amount I wanted to pay. I never felt pressured to buy. I will defin The sales staff was very helpful and found ways to get me the car I wanted for the amount I wanted to pay. I never felt pressured to buy. I will definitely be a repeat customer. More

Awesome sales representative Very knowledgeable, polite. Would recommend him to friends and family. Smooth transaction through the entire purchase of our new vehicle. Highly recom Very knowledgeable, polite. Would recommend him to friends and family. Smooth transaction through the entire purchase of our new vehicle. Highly recommend Pat O'Brien. More

Mostly positive. I believe that I got a great deal on the truck that I selected. Thanks to Jonathan and Dan for their help in finding a great truck for me. My only d I believe that I got a great deal on the truck that I selected. Thanks to Jonathan and Dan for their help in finding a great truck for me. My only disappointment was the offer for my trade in but I didn't want to go through the hassle of selling it myself so I took the offer. More

Great dealership Best dealership everand have not experienced a better one yet since moving from another Chevy dealership. Im happy with my service and staff is alway Best dealership everand have not experienced a better one yet since moving from another Chevy dealership. Im happy with my service and staff is always friendly and helpful. Joe Vitale is always great too! More

Satisfaction Guaranteed Pleasant/helpful personnel, repairs are done quickly/right the first time, and with every visit the mechanic always performs a complimentary check-up Pleasant/helpful personnel, repairs are done quickly/right the first time, and with every visit the mechanic always performs a complimentary check-up on your car, including the tires, to confirm there are no other issues needing attention. The customer is given a copy of the completed report so you know if you need a wheel alignment, new brakes, tires need to be replaced, etc. More