Serpentini Chevrolet of Willoughby Hills

Service Sucks!!!!! This is the worst dealership ever! The rude disrespectful people in the service center need to be ashamed of themselves. No people skills whatsoever. This is the worst dealership ever! The rude disrespectful people in the service center need to be ashamed of themselves. No people skills whatsoever. We took our Equinox in to be looked at was told it would be $95 (no problem) we have a warranty but apparently they don't have a contract with this company. I was told that if the warranty company does not pay for the vehicle repairs (if they are covered) we would have to pay before we leave and deal with the company to get our money back because they need to be paid. Ok the tone that this ridiculous man (and I use that word loosely) took with me was very degrading. I will never ever take my vehicle to this dealership again. My husband took the vehicle and the man got smart with him when he was leaving. Really?!?! Shame on you Pat O'Brien! Your dealership sucks!!!!! More

Exceptionally great pricing and service. Great buying experience. Knowledgeable, helpful and friendly every step of the way. Great truck at a great price. Thanks to all for a great truck b Great buying experience. Knowledgeable, helpful and friendly every step of the way. Great truck at a great price. Thanks to all for a great truck buying experience. More

Team Mills I had a great experience with Tom Mills and Art Mills. Tom was knowledgeable, professional, and friendly. He answered all my questions and was very ac I had a great experience with Tom Mills and Art Mills. Tom was knowledgeable, professional, and friendly. He answered all my questions and was very accommodating. I appreciated his kindness and easy going approach. It was a comfortable environment and i did not feel pressured or rushed. Was a great overall experience and Andrew Benin was a pleasure to work with in the finance department. He made things go smooth and explained all the details i needed to know. I'm thrilled with my new car and would recommend this dealership to anyone who's looking for a car. More

Excellent will go back Excellent service and friendly people. Very clean dealership. we will go back and recommend to friends and family. Been to other Chevy dealerships b Excellent service and friendly people. Very clean dealership. we will go back and recommend to friends and family. Been to other Chevy dealerships but Pat O'Brien is the best. More

excellent people were friendly and service was done in a timely manner. the price worked out was good for us at the moment and we look forward to working with people were friendly and service was done in a timely manner. the price worked out was good for us at the moment and we look forward to working with Steve again in the near future More

Scheduled Maintenance When I go there for my appointment, Phil in service recognized me as a long time customer and told me that he would take care of everything and to go When I go there for my appointment, Phil in service recognized me as a long time customer and told me that he would take care of everything and to go relax in the customer lounge. They completed my service and I left with a clean vehicle. More

Needed new car Omg Rich and Dan were Amazing. They listened to everything I had to say and made my decision very easy. I love my trax! Rich was so cool! Very profess Omg Rich and Dan were Amazing. They listened to everything I had to say and made my decision very easy. I love my trax! Rich was so cool! Very professional and was not pushy. He was honest and made me feel comfortable. I can't wait to go back and by my next trax! More

It was ok too pricey.. The price for the repairs were OUTRAGIOUS!! over $700 for breakpads and rotors.. I understand this is the dealership but in this day in time who has t The price for the repairs were OUTRAGIOUS!! over $700 for breakpads and rotors.. I understand this is the dealership but in this day in time who has that kind of money for such a minor repair?? I will be taking my vehicle elsewhere for repairs.. More

Customer for life. Pat O'Brien Chevrolet is the best! You are always treated as a very special Customer. They are very professional and give great service. I will reco Pat O'Brien Chevrolet is the best! You are always treated as a very special Customer. They are very professional and give great service. I will recommend family and friends to Pat O'Brien Chevrolet. More

Recall Done quickly and taken on time Everyone was friendly and the car was done sooner than they had initially told me it would be done Done quickly and taken on time Everyone was friendly and the car was done sooner than they had initially told me it would be done More