Serpentini Chevrolet of Willoughby Hills

Unexpected accomplished I came in for an oil change and tire rotation and to possibly lube a noisy belt. Found out one of my wheels needed alignment and my engine had to be t I came in for an oil change and tire rotation and to possibly lube a noisy belt. Found out one of my wheels needed alignment and my engine had to be taken apart. Lou arranged the rental company to pick me up and when my car was fixed, Lou arranged the rental company to come get the car. So even though it was an unexpected situation, Lou made the whole process run smoothly. More

Customer service I had a blow out on my way from work. I called dealership she explained that I had roadside service and patched me thru. Roadside service was helpfu I had a blow out on my way from work. I called dealership she explained that I had roadside service and patched me thru. Roadside service was helpful and prompt and did not leave me waiting for assistance. The towing company arrived and switched out my tire and recommended I get to the nearest location for air in tire. I made it to dealership and the manager remembered my phone call and assisted me with the service of my car. More

Great Job The staff went above and beyond! The wait was short and I was consistently asked if I needed anything. I felt like they all genuinely cared! They did The staff went above and beyond! The wait was short and I was consistently asked if I needed anything. I felt like they all genuinely cared! They did a great job to make sure that my car was fixed and I left very happy. I recently moved from the West Side where I absolutely loved Pat O'Brien West... and the East side is living up to their high expectations!! More

Fantastic Service I had my new Suburban in for a USB port that had broken. I was greeted by my service advisor Margarit Friedman at 7:30 AM. She drove me to my office d I had my new Suburban in for a USB port that had broken. I was greeted by my service advisor Margarit Friedman at 7:30 AM. She drove me to my office down the street and returned the vehicle to the shop for service. She called me to inform me of the progress and when the vehicle was completed. She had the Suburban delivered to my office . Every aspect of the appointment was flawless. Highly recommend. More

We have experienced good service on our new vehicle. We had a recall that was taken care of quickly; some dents that were repaired well. We have learned a lot about your service at the evening meetings We had a recall that was taken care of quickly; some dents that were repaired well. We have learned a lot about your service at the evening meetings with the service department. More

Buying a new car The whole buying process was easy. No pressure but attention to detail from Carla as to my wants & needs. Willoughby didn't have the car I preferred s The whole buying process was easy. No pressure but attention to detail from Carla as to my wants & needs. Willoughby didn't have the car I preferred so she drove to Vermillion to bring the only one in whole dealership to Willoughby for me to see. That's Customer Service!!! More

I had a service person who is really helpful! The person has a shadow (he was training someone on the job). He was patient, knowledgeable, and most importantly responsible. Not just responsible fo The person has a shadow (he was training someone on the job). He was patient, knowledgeable, and most importantly responsible. Not just responsible for the Dealership, but responsible to the customer. More

Great service Went in for an oil change. They also took care of recall at the same time, saving me a trip. I received an informative review of my vehicle afterwar Went in for an oil change. They also took care of recall at the same time, saving me a trip. I received an informative review of my vehicle afterwards describing the status of my vehicle's parts, such as breaks, tires, etc. I appreciate the thorough care Pat Obrien has given me over the years. More

Great service good people Had great service clean waiting room coffee enjoyed my service call. Will buy another car or truck from here and have it serviced polite sales man and Had great service clean waiting room coffee enjoyed my service call. Will buy another car or truck from here and have it serviced polite sales man and service writer. More

Very professional Very helpful, all work done on car is explained in detail. I am always advised when my car is due for service. Lounge area is always clean.Art Very helpful, all work done on car is explained in detail. I am always advised when my car is due for service. Lounge area is always clean.Art More