Serpentini Chevrolet of Willoughby Hills

Fantastic Service I had my new Suburban in for a USB port that had broken. I was greeted by my service advisor Margarit Friedman at 7:30 AM. She drove me to my office d I had my new Suburban in for a USB port that had broken. I was greeted by my service advisor Margarit Friedman at 7:30 AM. She drove me to my office down the street and returned the vehicle to the shop for service. She called me to inform me of the progress and when the vehicle was completed. She had the Suburban delivered to my office . Every aspect of the appointment was flawless. Highly recommend. More

We have experienced good service on our new vehicle. We had a recall that was taken care of quickly; some dents that were repaired well. We have learned a lot about your service at the evening meetings We had a recall that was taken care of quickly; some dents that were repaired well. We have learned a lot about your service at the evening meetings with the service department. More

Buying a new car The whole buying process was easy. No pressure but attention to detail from Carla as to my wants & needs. Willoughby didn't have the car I preferred s The whole buying process was easy. No pressure but attention to detail from Carla as to my wants & needs. Willoughby didn't have the car I preferred so she drove to Vermillion to bring the only one in whole dealership to Willoughby for me to see. That's Customer Service!!! More

I had a service person who is really helpful! The person has a shadow (he was training someone on the job). He was patient, knowledgeable, and most importantly responsible. Not just responsible fo The person has a shadow (he was training someone on the job). He was patient, knowledgeable, and most importantly responsible. Not just responsible for the Dealership, but responsible to the customer. More

Great service Went in for an oil change. They also took care of recall at the same time, saving me a trip. I received an informative review of my vehicle afterwar Went in for an oil change. They also took care of recall at the same time, saving me a trip. I received an informative review of my vehicle afterwards describing the status of my vehicle's parts, such as breaks, tires, etc. I appreciate the thorough care Pat Obrien has given me over the years. More

Great service good people Had great service clean waiting room coffee enjoyed my service call. Will buy another car or truck from here and have it serviced polite sales man and Had great service clean waiting room coffee enjoyed my service call. Will buy another car or truck from here and have it serviced polite sales man and service writer. More

Very professional Very helpful, all work done on car is explained in detail. I am always advised when my car is due for service. Lounge area is always clean.Art Very helpful, all work done on car is explained in detail. I am always advised when my car is due for service. Lounge area is always clean.Art More

Great experience I wish they gave me more for my trade but other than that the experience was great the communication between me and Kevin Leary was excellent I wish they gave me more for my trade but other than that the experience was great the communication between me and Kevin Leary was excellent More

Service above and beyond! I was on vacation and my truck was tampered with - attempt to take catalytic converter (failed). I called and the service tech coached me through wha I was on vacation and my truck was tampered with - attempt to take catalytic converter (failed). I called and the service tech coached me through what to look for to make sure the vehicle was safe to drive. Since there wasn't a dealership close to me that was open on a Saturday, the tech made me feel comfortable to drive safely. Once in the shop, the issue was resolved quickly and fairly. I could not be happier. That Pat O'Brien team is fantastic. More

Very friendly and competent service department! Personal very friendly and competent. They kept me abreast of their progress during the whole service visit. I will definitely continue to have my t Personal very friendly and competent. They kept me abreast of their progress during the whole service visit. I will definitely continue to have my two Chevrolet vehicles serviced at this dealer. More