Serpentini Chevrolet of Willoughby Hills

Chevy Spark purchase After purchasing a used vehicle 6 months ago and having nothing but problems the past month, I hit my breaking point. My fiance has purchased 2 vehicl After purchasing a used vehicle 6 months ago and having nothing but problems the past month, I hit my breaking point. My fiance has purchased 2 vehicles from Pat O'Brien Chevrolet in the past with great experiences and highly recommend them. Boy am I glad he did. Everyone I came across, sales staff, financing, service techs, even the guy who cleaned up my car to take home, were all friendly and helpful and made my purchase as easy and comfortable as they possibly could. I'm so happy with my Spark! More

Excellent service delivery! I want to recognize two of your team members for some OUTSTANDING service. They are: * Carla Clayton - She was exceptional. I had done research I want to recognize two of your team members for some OUTSTANDING service. They are: * Carla Clayton - She was exceptional. I had done research in advance and knew exactly what I wanted. Therefore, I reviewed what dealers had in stock compared to what I was seeking. I wanted to conduct most everything via email and then just come in to pick up the vehicle from the winning dealer. I gave each dealer one shot to present best and final with me awarding the winning dealer with the sale, with no added "back and forth". Carla recognized that immediately and processed everything in a timely and professional manner. Her "home run" was producing a "John's Tahoe" YouTube video with a walk around the exterior and interior video as well of the one I was interested in purchasing. I thought that was an EXCEPTIONAL marketing approach! It blew me away as I was NOT expecting it. The video DEFINITELY scored points for your dealership in closing the sale. When I finally met Carla in-person yesterday when picking up the vehicle, she was just as charming and professional in-person as she was in email. She is a strong asset to your sales team. * Andrew Benin - I had every intention of using Chevy's 0% for 72 promotion. Andrew saw my very high credit score and asked me a few questions learning that I usually pay off my vehicles early. He then showed me how it would be to MY advantage to take the 3k in rebates in lieu of the 0% promotion as it would save me money in the long run paying off early. This was a VERY customer-first approach. As you know, the new car sales industry is very competitive. Therefore, what helps distinguish one dealership over another is the people BEHIND the product. In both Carla and Andrew, you have two EXCEPTIONAL ones working for you. Kudos for a job VERY well done! More

Was very satisfied We were helped by Uriel... He was a great help. From the time we walked in, til the time we drove off.. He made our buying experience fairly easy. I w We were helped by Uriel... He was a great help. From the time we walked in, til the time we drove off.. He made our buying experience fairly easy. I would recommend this place to a friend. More

very good I thought my service advisor Lou Merker was very pleasant and informative I would recommend going to this dealership for servicing and purchasing an I thought my service advisor Lou Merker was very pleasant and informative I would recommend going to this dealership for servicing and purchasing an automobile More

Excellant customer service I had a recall issue and a scheduled oil change. They completed both tasks and informed me of some upcoming maintenance issues for the near future. Th I had a recall issue and a scheduled oil change. They completed both tasks and informed me of some upcoming maintenance issues for the near future. They went over the entire vehicle and was finished in the amount of time that I was promised. thanks for great service! More

Amazing Service as Usual I've been coming to Chevrolet East for a while and each time the staff continues to astound me with their care, friendliness and understanding. I've been coming to Chevrolet East for a while and each time the staff continues to astound me with their care, friendliness and understanding. More

Another great service stop! My check engine light came on, so I stopped in. They ran a quick diagnostic and replaced the affected sensor fairly quickly. Customer services and ho My check engine light came on, so I stopped in. They ran a quick diagnostic and replaced the affected sensor fairly quickly. Customer services and hospitality can't be beat. More

Unexpected accomplished I came in for an oil change and tire rotation and to possibly lube a noisy belt. Found out one of my wheels needed alignment and my engine had to be t I came in for an oil change and tire rotation and to possibly lube a noisy belt. Found out one of my wheels needed alignment and my engine had to be taken apart. Lou arranged the rental company to pick me up and when my car was fixed, Lou arranged the rental company to come get the car. So even though it was an unexpected situation, Lou made the whole process run smoothly. More

Customer service I had a blow out on my way from work. I called dealership she explained that I had roadside service and patched me thru. Roadside service was helpfu I had a blow out on my way from work. I called dealership she explained that I had roadside service and patched me thru. Roadside service was helpful and prompt and did not leave me waiting for assistance. The towing company arrived and switched out my tire and recommended I get to the nearest location for air in tire. I made it to dealership and the manager remembered my phone call and assisted me with the service of my car. More

Great Job The staff went above and beyond! The wait was short and I was consistently asked if I needed anything. I felt like they all genuinely cared! They did The staff went above and beyond! The wait was short and I was consistently asked if I needed anything. I felt like they all genuinely cared! They did a great job to make sure that my car was fixed and I left very happy. I recently moved from the West Side where I absolutely loved Pat O'Brien West... and the East side is living up to their high expectations!! More