Serpentini Chevrolet of Willoughby Hills

24 Hours Exactly - Process completed Exceptional sales service by sales rep Carla C. and Alan in Finance. Both worked diligently to make sure I was financed and got the car I wanted. Carl Exceptional sales service by sales rep Carla C. and Alan in Finance. Both worked diligently to make sure I was financed and got the car I wanted. Carla even came in on her day off to help with documents and explained to me in depth the functionality of the vehicle, my gas tank was full, the car was washed and clean. More

Great experience I recently purchased a new car. My experience was nothing short of amazing. Initially, I only came in to get an idea of what was on the market. Howeve I recently purchased a new car. My experience was nothing short of amazing. Initially, I only came in to get an idea of what was on the market. However, I had the pleasure to work with Matt B. in sales and purchase a brand new car. Matt was an amazing salesman and a huge asset to the company. From beginning to end, he was courteous, kind, polite, knowledgeable, helpful, and a pleasure to work with. Matt worked closely and patiently with me, so that I could get the best deal. I am incredibly greatful! Stacy A. in finance was also amazing to work with. She was incredibly personable, gracious, and helpful. These two made my buying experience great. I will always shop here and continue to refer others here. Matt and Stacy were both wonderful people and I’m glad to have had the pleasure of working with them! More

'18 Equinox Premiere I was so ready to get into this beautiful vehicle and my salesman knew it! I was elated to learn that my chance had finally arrived. My salesman (hi I was so ready to get into this beautiful vehicle and my salesman knew it! I was elated to learn that my chance had finally arrived. My salesman (hi Matt!) called me & said that he had my car and all I had to do was get there!! Talk about prestige - signed my papers, price/term was right, and off I went. On top of his excellent service was a little gift bag for my new car. I will definitely stay with the Pat O'Brien family...this is now my 3rd vehicle! More

Chevy Spark purchase After purchasing a used vehicle 6 months ago and having nothing but problems the past month, I hit my breaking point. My fiance has purchased 2 vehicl After purchasing a used vehicle 6 months ago and having nothing but problems the past month, I hit my breaking point. My fiance has purchased 2 vehicles from Pat O'Brien Chevrolet in the past with great experiences and highly recommend them. Boy am I glad he did. Everyone I came across, sales staff, financing, service techs, even the guy who cleaned up my car to take home, were all friendly and helpful and made my purchase as easy and comfortable as they possibly could. I'm so happy with my Spark! More

Excellent service delivery! I want to recognize two of your team members for some OUTSTANDING service. They are: * Carla Clayton - She was exceptional. I had done research I want to recognize two of your team members for some OUTSTANDING service. They are: * Carla Clayton - She was exceptional. I had done research in advance and knew exactly what I wanted. Therefore, I reviewed what dealers had in stock compared to what I was seeking. I wanted to conduct most everything via email and then just come in to pick up the vehicle from the winning dealer. I gave each dealer one shot to present best and final with me awarding the winning dealer with the sale, with no added "back and forth". Carla recognized that immediately and processed everything in a timely and professional manner. Her "home run" was producing a "John's Tahoe" YouTube video with a walk around the exterior and interior video as well of the one I was interested in purchasing. I thought that was an EXCEPTIONAL marketing approach! It blew me away as I was NOT expecting it. The video DEFINITELY scored points for your dealership in closing the sale. When I finally met Carla in-person yesterday when picking up the vehicle, she was just as charming and professional in-person as she was in email. She is a strong asset to your sales team. * Andrew Benin - I had every intention of using Chevy's 0% for 72 promotion. Andrew saw my very high credit score and asked me a few questions learning that I usually pay off my vehicles early. He then showed me how it would be to MY advantage to take the 3k in rebates in lieu of the 0% promotion as it would save me money in the long run paying off early. This was a VERY customer-first approach. As you know, the new car sales industry is very competitive. Therefore, what helps distinguish one dealership over another is the people BEHIND the product. In both Carla and Andrew, you have two EXCEPTIONAL ones working for you. Kudos for a job VERY well done! More

Was very satisfied We were helped by Uriel... He was a great help. From the time we walked in, til the time we drove off.. He made our buying experience fairly easy. I w We were helped by Uriel... He was a great help. From the time we walked in, til the time we drove off.. He made our buying experience fairly easy. I would recommend this place to a friend. More

very good I thought my service advisor Lou Merker was very pleasant and informative I would recommend going to this dealership for servicing and purchasing an I thought my service advisor Lou Merker was very pleasant and informative I would recommend going to this dealership for servicing and purchasing an automobile More

Excellant customer service I had a recall issue and a scheduled oil change. They completed both tasks and informed me of some upcoming maintenance issues for the near future. Th I had a recall issue and a scheduled oil change. They completed both tasks and informed me of some upcoming maintenance issues for the near future. They went over the entire vehicle and was finished in the amount of time that I was promised. thanks for great service! More

Amazing Service as Usual I've been coming to Chevrolet East for a while and each time the staff continues to astound me with their care, friendliness and understanding. I've been coming to Chevrolet East for a while and each time the staff continues to astound me with their care, friendliness and understanding. More

Another great service stop! My check engine light came on, so I stopped in. They ran a quick diagnostic and replaced the affected sensor fairly quickly. Customer services and ho My check engine light came on, so I stopped in. They ran a quick diagnostic and replaced the affected sensor fairly quickly. Customer services and hospitality can't be beat. More