Serpentini Chevrolet of Willoughby Hills

New Camaro Did not think they could work a deal, but Tyler and Allen worked magic and got me into the car I wanted at a payment I could work with. Great job, guy Did not think they could work a deal, but Tyler and Allen worked magic and got me into the car I wanted at a payment I could work with. Great job, guys! More

Worth the wait Strong service and friendliness. Fixed all of the problems and was very thorough. I would recommend the dealership to others. They worked around my sc Strong service and friendliness. Fixed all of the problems and was very thorough. I would recommend the dealership to others. They worked around my schedule. More

Exceptional treatment of customers was more like family. Our experience was very good and will recommend to everyone. There was no pressure and car purchase was treated as matter of fact with no surprises. O Our experience was very good and will recommend to everyone. There was no pressure and car purchase was treated as matter of fact with no surprises. Our needs were not only met but exceeded. More

purchase of certified Buick enclave We were warmly greeted, shown the vehicle that was researched on the list of certified used vehicles, and purchased the vehicle. The delivery was sm We were warmly greeted, shown the vehicle that was researched on the list of certified used vehicles, and purchased the vehicle. The delivery was smooth and informative. More

needed a new tire I noticed my rear tire pressure was low; I brought my 2017 Camaro in the dealership to have air put in; After the tech put air in, he tested air press I noticed my rear tire pressure was low; I brought my 2017 Camaro in the dealership to have air put in; After the tech put air in, he tested air pressure and also looked at the tire. I had a nail in it and it was not repairable. My service tech ordered a new tire, and also said it would be in the next day. The tire was in, and I was taken in on time. The entire process took approx. 2 hours. More

service Great people plus great service every single time we need something done to our vehicles!! Sam Burdett was very helpful as well as understanding a Great people plus great service every single time we need something done to our vehicles!! Sam Burdett was very helpful as well as understanding and we thank for that! More

Road trip car troubles I was on a trip to attend a funeral when I experienced car trouble. Gary got me in right away knowing my situation so I could return home on time I was on a trip to attend a funeral when I experienced car trouble. Gary got me in right away knowing my situation so I could return home on time More

Pat O'Brien is Great Pat O'Brien is the only place I take my vehicle and there seems to be something wrong with my vehicle more often than I care to mention but Pat O'Brie Pat O'Brien is the only place I take my vehicle and there seems to be something wrong with my vehicle more often than I care to mention but Pat O'Brien is always easy to schedule and they always do what is necessary to fix what ever is wrong. They do all my oil changes and maintenance and give me a car wash after every service. More

Dodged a Bullet! Had been told by a mechanic that I might need an alternator and I said a prayer. When I took the car to Pat O'Brien, relayed what I had been told abo Had been told by a mechanic that I might need an alternator and I said a prayer. When I took the car to Pat O'Brien, relayed what I had been told about the alternator. After a hour or so, the service technician told me it was a bad negative battery cable which was replaced under GM warranty, and, I didn't have to eat the $99 analytical charge, Thanks to the service tech for keeping me informed. More

Terrible, Because I had problems with my key being stuck in the ignition switch, on Feb, 16 2014, I took my Chevrolet Captiva to Pat O’Brien’s Dealership in Wil Because I had problems with my key being stuck in the ignition switch, on Feb, 16 2014, I took my Chevrolet Captiva to Pat O’Brien’s Dealership in Willoughby Hills. I had no other mechanical problems other than this. Gary, the Service advisor, told me that gears can sometimes not communicate with the steering wheel, but I was later told I needed a new shift assembly (shift control and park lock Solenoid). Unfortunately, neither the shift control or park lock Solenoid are covered under warranty. A mechanic named Joseph worked on the car and said it was fixed and when I went to pick up my car with my sister, I paid using a credit card. I drove few miles to a target, parked the car, and went in to do some shopping. When I finished and returned to my car, I started my car, and shifted out of park to reverse to back out of my parking space. But, when I shifted to drive, the car was still in reverse. I tested other gears (drive, neutral, manual) but they all kept the car in reverse and all reflected reverse on my dashboard display. I found that only two gears worked as intended: park and reverse. I am very angry because: 1) I took my car to the dealer to get it fixed so that it would be operational 2) When I got my car, it was not just nonoperational, but more damaged than how I brought it to Pat O’ Brien 3) If this gear problem, which I did not have before, would have happened when on the highway with my sister in the car, the consequences for me and her would have been life threatening. This entire experience was emotionally taxing, costly, and I am deeply troubled by the lack of care and service from Pat O’Brien. More