Serpentini Chevrolet of Willoughby Hills

Great overall! Sapana Thapa Was fabulous! She was helpful and truly listened to our needs. Will come back again to visit her and recommend friends and family! Sapana Thapa Was fabulous! She was helpful and truly listened to our needs. Will come back again to visit her and recommend friends and family! More

True Excellence Purchased a new Tahoe and was amazed by the professionalism and attention to detail by Dan Worley & Rob Runals. These two gentlemen went above and bey Purchased a new Tahoe and was amazed by the professionalism and attention to detail by Dan Worley & Rob Runals. These two gentlemen went above and beyond to assure that their dealership was worth the drive. I would highly recommend Pat O’Brien Chevrolet East to everyone, Without a doubt, I am extremely pleased with my purchase. Keep up the great work gentlemen and Thank You. More

Service Always good service, fair prices for the quality of work . Always accommadating for my schedule. Pleasant atmosphere for waiting. Friendly and courteo Always good service, fair prices for the quality of work . Always accommadating for my schedule. Pleasant atmosphere for waiting. Friendly and courteous service staff . Would definitely recommend for purchase and service. More

Oil chande and wheel alignment I was scheduled for an oil change. They found out I also needed a wheel alignment. Not surprising, as I had hit a really big pothole one rainy night. I was scheduled for an oil change. They found out I also needed a wheel alignment. Not surprising, as I had hit a really big pothole one rainy night. The work was done quickly and for a fair price. I feel so much better knowing you are all watching out for my safety. They also got my hands-free working again. It keeps going out. Not sure that situation will ever be fixed- but I am hoping it can be. More

quick service called in and was able to bring my car in same day and was able to tell me what was wrong in a reasonable time frame. called in and was able to bring my car in same day and was able to tell me what was wrong in a reasonable time frame. More

Awesome Customer Service I enjoyed working with Zack & Nate to find my vehicle. They made sure that it met all my needs. Andrew the finance manager was also great to work with I enjoyed working with Zack & Nate to find my vehicle. They made sure that it met all my needs. Andrew the finance manager was also great to work with, he really made sure i understood everything about the financial part of the purchase. Overall they were all very friendly and made sure my needs were met. More

One Poor Experience I got a flat tire on my way home. I Immediately went to Pat O'Brien to purchase a tire, passing an NTB. Upon fixing my tire I reviewed my bill. There I got a flat tire on my way home. I Immediately went to Pat O'Brien to purchase a tire, passing an NTB. Upon fixing my tire I reviewed my bill. There was a charge that was added to my bill, that I didn't agree with (tire disposal). I asked Gary Heck to adjust my bill, deleting the tire disposal charge. Gary became agitated that he had to make the adjustment. He became aggressive. He took a paper from my hand without asking, that he thought was the receipt. I asked him what he was doing and why he took the paper from my hand. He replied, that he though it was the receipt. I then kindly/professionally talked to him about his actions and the unneeded calculations added to my bill without my consent. Gary needs to do is job, without trowing a fit. Imagine how angry I was to come out of my pocket for an unnecessary charge. I didn't think I would get a flat on my way home! I should have been the one mad, not Gary who had a problem adjusting my bill. P.S. I can dispose of my own tire, but don't just charge me without asking (tire disposal wasn't written in the agreement I signed). You all should have asked me if I wanted to pay the extra charge. It only takes one time to belittle me, before I take my business elsewhere. My family has bought MANY cars from Pat O'Brien. I can go to Ganley for my next car and NTB for any further work! SHAME ON YOU GARY! More

Needed an appointment I called on a Saturday and was able to come into the Service Dept. an hour later. Everyone was very pleasant and work was done within the time frame I called on a Saturday and was able to come into the Service Dept. an hour later. Everyone was very pleasant and work was done within the time frame I was given. More

excellent from start to finish! Everyone was very helpful and so nice. They also had a great selection of SUV's to choose from. Also if they did not have it on there lot, they would Everyone was very helpful and so nice. They also had a great selection of SUV's to choose from. Also if they did not have it on there lot, they would have found me one somewhere else. Everyone was very professional. More

Wonderful people and service over many years and many cars. Wonderful people and service over many years and cars. Never had a problem with either, Great to meet Pat O'Brien. Prompt and truthful in all my de Wonderful people and service over many years and cars. Never had a problem with either, Great to meet Pat O'Brien. Prompt and truthful in all my dealings the dealership. You've got my trust. More