Serpentini Chevrolet of Willoughby Hills

Their service department is a joke! I brought my 1998 Corvette Pace Car in for routine maintenance on July 15, 2019, while I was also shopping for a new SUV. They discovered it needed a I brought my 1998 Corvette Pace Car in for routine maintenance on July 15, 2019, while I was also shopping for a new SUV. They discovered it needed a part for the Anti Lock Break Module . The part that was needed is no longer made. Rather then Pat O' Brien using their resources to find a part, they had me do all the leg work and running around. I was able to locate a part, but the part arrived and did not work. I immediately came into the dealership and had a meeting with the general manager and staff to let them know how frustrated I was with them. They were very apologetic and assured me they would find the part, and have the car back to me in no time. In summary, they could not locate the part, they did the routine maintenance, which included changing filters, fluids, AC refrigerant, and brakes. My collector car with 27,000 original miles, sat outside in their parking lot until August 14, 2019, which is a month later. (This car has never been left outside in the 21 years I have owned it!) The bill came to $2,250.42 (which did not include the $2,000.00 part that they could not locate), I was floored, but needed to get my car back. When I got to my car, it was FILTHY, they didn't even take the time to wash it, they did not have the inside protected with any mats or coverings, and it did not start, it had a dead battery. No one apologized for the condition that my beautiful collector car was in when I picked it up. No one apologized for the fact that my car ( after paying $2,250.42 had a dead battery.) I took this car to Jay Chevy/Buick on Rockside Road. They were appalled at how I was treated. They assured me that they have the resources to find the part. They could not believe the unprofessionalism of the Pat O'Brien dealership, especially when dealing with a rare collector car. This car was built in 1998 and there were only 1100 models made. You would have thought that they would have taken a little bit better care of it while in their possession. Finally, I would like to add that my initial reason for going to Pat O'Brien was for a new SUV, as my current lease was expiring shortly. They could not put a deal together with me in the entire month that my car was in for service. They said they could not find a car that met my requirements. When I went to Jay Chevy/ Buick, they put a deal together in less then an hour. Jay Chevy/ Buick is very happy to have me as a customer, and I am very happy to have Pat O'Brien behind me. I gave them 1 star because they don't offer a 0 star rating! More

new car everyone at the dealership very friendly and helpful, dealership had lots of cars to chose from & was very clean, Andrew the financial coordinator was everyone at the dealership very friendly and helpful, dealership had lots of cars to chose from & was very clean, Andrew the financial coordinator was very informative & helpful More

Service for my C7 Corvette and my Malibu LTZ I really appreciate the fact that, as a long-term customer, I am treated like a member of the family whenever I visit the dealership. Whether I am vi I really appreciate the fact that, as a long-term customer, I am treated like a member of the family whenever I visit the dealership. Whether I am visiting for service or to check out the latest vehicle offerings, I am recognized, greeted by name, and generally left feeling valued as the next potential buyer or service customer. I especially appreciate that the entire team there knows that I have a pretty good working knowledge and love of cars, and that I usually get the straight scoop without a lot of fluff. More

Equinox oil burning problem Everyone was wonderful that I worked with. It did take longer than expected but they were always kid and professional. I appreciate all they did. Everyone was wonderful that I worked with. It did take longer than expected but they were always kid and professional. I appreciate all they did. More

Perfect fit Once Todd and his team heard what I was needing out of a new car, Sapna lined me up with several options to test drive. It did not take long to really Once Todd and his team heard what I was needing out of a new car, Sapna lined me up with several options to test drive. It did not take long to really become impressed with the comfort, amenities and space in a new Chevy Cruze LT hatchback. The model may be going by the wayside - but I’m thrilled to lay claim to mine! It’s nothing short of exactly what I wanted - including great gas mileage. More

Great experience Great dealership experience. Very outgoing and no pressure salespeople. Very friendly and respectful We will continue to use Pat O'Brien Thank you f Great dealership experience. Very outgoing and no pressure salespeople. Very friendly and respectful We will continue to use Pat O'Brien Thank you for being so helpful and patient More

Very swift and thorough Service here is no joke. Gary Heck gets it done right and quick. We have gotten our truck back when promised from warranty work. Great job service dep Service here is no joke. Gary Heck gets it done right and quick. We have gotten our truck back when promised from warranty work. Great job service department !! More

OBriens “sales” above others Very efficient & friendly didn’t have to wait much time. Carla explained features of car & I had to call her with question about Apple Play & she fixe Very efficient & friendly didn’t have to wait much time. Carla explained features of car & I had to call her with question about Apple Play & she fixed my problem. Andrew in finance was efficient & fun to do business with. More

Chevy spark I love the car driving is fun i appreciate the service and care i received it was lole buyond from friends thank you so much I love the car driving is fun i appreciate the service and care i received it was lole buyond from friends thank you so much More

Amazing Rob was amazing. He made my purchase easy. No hassle. I knew exactly what I wanted and he made it happen. He was very patient with me too. Rob was ex Rob was amazing. He made my purchase easy. No hassle. I knew exactly what I wanted and he made it happen. He was very patient with me too. Rob was exceptional. More