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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

Overview
Reviews
Vehicles
3.6
1,037 Reviews
Call Dealership (440) 348-0504
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2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,037 reviews

November 19, 2021

I called at 0900 to set up a commercial account for service. Charles Fisher set up the account before lunch, and Phil Watts was able to squeeze us in for service within 48 hours. Thank You. More

by HHRFIU667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Fisher & Phil Watts
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Nov 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

November 18, 2021

Thank you Phil Watts you always make it easy every time we bring in a vehicle. More

by Frank S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Watts
Report | Print
Nov 19, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Frank, thank you for your review and kind words for Phil! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Serpentini Chevrolet of Willoughby Hills.

November 17, 2021

Ken did great job. Wanted more for trade in but..I'd use Ken did great job. Wanted more for trade in but.. I'd use them again More

by Cbg1102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen, Carla Clayton, Ken Chapman
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Nov 17, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Congratulations on your new purchase. Thank you for taking the time to leave us your feedback. We will be sure to share your comments with our team. We sincerely value your business and look forward to your next visit.

November 15, 2021

Will never go anywhere else! Randy is the best!! Had the best experience!! 5 stars More

by TIFFANYKBENNETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Greenwood, Aramis Greenwood
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Nov 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Tiffany, Thank you for your business and this review. We're happy to hear Aramis, Randy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2021

Alea Bauer was awesome. I called her for an appointment. She had everything taken care of before I got there. I was in and out in 1 hour. The best experience I've ever had a a dealership.. More

by JET7775
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alea Bauer
Report | Print
Nov 15, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with Alea and our team. We're glad to hear we delivered such a great experience!

November 12, 2021

Oil change and tire rotation took longer than anticipated but overall good service and facility More

by jeepking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service team was good
Report | Print
Nov 12, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Serpentini Chevrolet of Willoughby Hills, we look forward to having you as one of our valued customers for many more years to come!

November 11, 2021

I was able to get a service appointment right away. The warranty issue was resolved in a reasonable amount of time. More

by Charger68
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
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Nov 11, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 09, 2021

Always a good experience. Last Saturday - got me inside a few minutes early. Serviced car. No ups or extra's pushed on me. Service desk person (new guy?) was very competent and pleasant. More

by KLUCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
young, slender fellow with goatee
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Nov 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2021

brought our car in for blind spot not working fast and efficient service thank you More

by KEITHCIFRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
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Nov 09, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that we were able to help you out, Keith. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

November 04, 2021

David was wonderful with his helpful information! I was amazed at his knowledge, especially since he said it was his first day on the job More

by sharonsternen
Recommend Dealer
Yes
Employees Worked With
David in theservicedep
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Nov 04, 2021 -

Serpentini Chevrolet of Willoughby Hills responded

We appreciate your business, Sharon, and our team looks forward to serving you again soon!

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