Serpentini Chevrolet of Willoughby Hills

Started with sales team and Randy was great . They Started with sales team and Randy was great . They answered all my questions. And worked with my wife and me on are new Truck we leased. I hope th Started with sales team and Randy was great . They answered all my questions. And worked with my wife and me on are new Truck we leased. I hope the relationship we have with this new dealership in Willoughby hills last . Good selling Randy keep up the good work . More

I have had an issue with my Equinox for almost a year. There has been this scraping noise front passenger side, every time I've taken it in no one has heard this noise. Well yesterday the noise was back o There has been this scraping noise front passenger side, every time I've taken it in no one has heard this noise. Well yesterday the noise was back only louder, I thought the front was going to break or something. When I got there, after a short wait, Carlee hesitantly wrote up an invoice to have my vehicle road tested. John took the vehicle for a short test drive and this time the noise was heard, whew! John thoroughly cleaned everything he believed could have caused the noise and drove it again. Thanks to all his efforts...THE NOISE IS GONE! I imagined beforehand the axial breaking or a wheel flying off while on the freeway. But those fears are gone. Thank you Carlee for seeing my frustration and John for the repairs. More

Standard service (oil change) on 2013 Malibu LTZ When I called for appointment, specialist knew my vehicles, and did not ask a lot of extraneous questions. Made the call efficient for both sides in When I called for appointment, specialist knew my vehicles, and did not ask a lot of extraneous questions. Made the call efficient for both sides in the call. I was greeted by name and promptly. All service work was performed to expectations. Porter was available to take me to work nearby (very important). I received text updates under guidelines in my profile, and my advisor called the cell on file and let me know the car was ready with no 'surprises' found. More

Fantastic Everything went smooth and was very professional. We are only sad that we are still not able to get the second key fob that should of came with the c Everything went smooth and was very professional. We are only sad that we are still not able to get the second key fob that should of came with the car. We were told because they gave us money off the car we could not get that second one with out purchasing it ourselves..UNACCEPTABLE... We were told that both our sales person and internet person would call us back and follow up but we have not heard back from them as of today in regards to key fob More

They charge a diagnostic fee that does not go towards repair cost....and my car was there for 30 min and I was charged labor for an hour repair cost....and my car was there for 30 min and I was charged labor for an hour More

it was fine, service was quick even though it was crowded. They gave me an appointment even though I called kind of last minute. I only wanted a oil change before taking a 2 and 1/2 hour trip with the car. T They gave me an appointment even though I called kind of last minute. I only wanted a oil change before taking a 2 and 1/2 hour trip with the car. They said no problem and fit me right in, I really appreciated that courtesy. More

problem with voice phone was not fixed. I bought the car one week before taking it in because myself, my daughter who owns a Traverse Redline, and another woman from the dealership could not I bought the car one week before taking it in because myself, my daughter who owns a Traverse Redline, and another woman from the dealership could not get the phone activation phone to work with 3 different phones. I took it in to get it fixed and was sent home without it being fixed. I will now take it to Classic Chevy since this is warranty work and they are 1.7 miles from my house. More

JT is the man, always willing to go that extra mile for his customers. 10/10 would recommend going to see Justin when you're in the market for a car, you won't be disappointed! He'll help you find the best his customers. 10/10 would recommend going to see Justin when you're in the market for a car, you won't be disappointed! He'll help you find the best car for you, and at the best price possible! Give Justin a call today to see how he can help you because he sure got me the car I wanted at the right price! More

Excellent customer service while purchasing my car. I would recommend this dealership to anyone. The manager, finance guy, and sales representatives were all great. Mia would recommend this dealership to anyone. The manager, finance guy, and sales representatives were all great. Mia More

Miss Bauer took her time with me on helping me with my 2016 Chevrolet Trax Lt. She is a very pleasant lady to work with 2016 Chevrolet Trax Lt. She is a very pleasant lady to work with More